User guide

Page 38
To use Divert on Busy:
• From the idle menu scroll until Divert is displayed.
• Select Divert.
• Select Divert on busy.
• Enter an internal number or select the extension from the list if you want to divert all
your calls to another extension.
• Select Divert to VM to redirect calls to voicemail.
• Note: If your extension has a voice mailbox, and your line is busy, Divert on Busy is
automatically set to send calls to the mailbox.
• Enter 9 followed by an external number if you want to divert calls to an external
number.
Note: By default all extensions are prohibited from diverting calls to external numbers.
Please refer to the Administration Guide for instructions on programming extensions to
allow external divert.
• Select Confirm.
On a BT 8528 systemphone, Q DECT telephone, Q phone and compatible standard
telephone, to activate Divert on Busy:
• To an extension, dial 733 followed by the extension number.
• To an external number, dial 733 9 and the external number and #.
• To voicemail, dial 733 710.
Note: A call to an extension that has Do Not Disturb set will follow the Divert on Busy
settings.
To cancel Divert on Busy:
• From the Idle menu, scroll until Divert is displayed
• Select Divert.
• A solid diamond indicates Divert is active.
• Select Divert on busy. The diversion is cancelled and the display returns to the Idle
menu.
On a BT 8528 systemphone, Q DECT telephone or a compatible standard telephone, to
cancel Divert on Busy dial 733.