User guide

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• While on a call press Recall (R) or (
) on your telephone.
• Dial the extension number.
To return to the first call and place the second call on hold:
• Press Recall (R) or (
) and dial 2.
To return to the held call and release the active call:
• Press Recall (R) or (
) and wait, or press Recall (R) or ( ) and dial 1.
Making an External Consultation
While on a call you can contact an external number to make an enquiry. To do so on a
systemphone:
• While on a call scroll until External Consult is displayed.
• Select External Consult.
• Select a free line and dial the number.
• You can also select a number from the system or personal speed-dial list. When a
number is selected it is dialled on a free line.
When the call is answered, you can go back and forth between the two calls.
• Select Return and Hold on the display each time you want to return to the held call and
hold the current call.
• Select Return and Relea on the display when you want to return to the held call and
release the current call
On a BT 8528 systemphone, Q DECT telephone or a compatible standard telephone:
• While on a call press Recall (R) or (
) on your telephone.
• Dial the line access code 9 or 760 - 769 and the external number.
To return to the held call and place the current call on hold
• Press Recall (R) or (
) and dial 2.
To return to the held call and release the current call
• Press Recall (R) or (
) and wait, or press Recall (R) or ( ) and dial 1.
Deflecting calls
Deflect allows you to manually redirect an incoming call without answering it. You can
deflect a call to another extension or to voicemail.