User guide

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to answer incoming calls to all extensions. It is set up to answer specific lines. The
length of time a call rings before System Voicemail answers may also have been
defined.
• When voicemail is allocated to an extension or group, Divert no answer and Divert
on busy are automatically set to send calls to voicemail for the extension or group.
Please consult your system administrator or refer to the BT Quantum Administration Guide
for information on how to configure group or the system voicemail.
Accessing voicemail from a BT Quantum 8568, 5320 and 5330
Systemphone.
• Press the key.
• A voice prompt is heard asking for the extension number. Enter your extension number
or select your extension from the display.
• To access an extension number other than your own you may enter that extension
number or select it from the list.
• To access group voicemail, enter the group number (180 – 199) as the extension
number.
• To access the System Voicemail, enter 0.
• A voice prompt is heard asking for the password. Enter the voicemail password (1111
by default).
• A voice prompt is heard: “You have X new messages and Y old messages”
The following options are displayed (voice prompts are also heard for these options)
• Play
• Mailbox Options
• Exit
Note: Each message is time stamped to tell you when it was received. Dial 1 to skip the time
stamp.
When replaying a message the options are (voice prompts are also heard for these options):
• Next message
• Erase message
• Forward message
• Prev message
• Start of message
• Pause/Unpause