User guide

Page 16
Transferring a Call to an External Number
Extensions should be programmed to allow External Divert so this feature can be used. By
default all extensions are restricted from diverting or transferring external calls to an
external number. Please refer to the Administration guide for the programming instructions.
On a BT systemphone, to transfer a call to an external number:
• While on the call, scroll until External trans is displayed.
• Select External trans.
• Select a free line and dial the number or dial a line access code 9, 760 –769 and the
external number.
• You can also select a number from the system or personal speed-dial list. When a
number is selected it is dialled on a free line.
• When the call is answered, press Transfer.
Transferring an external call to an external number ties up two lines (one for the incoming
call and one for the external transferred call).
On a BT 8528 systemphone, Q DECT telephone, Q phone, or a compatible standard
telephone, to transfer a call to an external number:
• Press the Recall (R) or the (
) Key on the telephone.
• Dial 9 or 760 - 769 and the external number.
• Replace the handset.
Speed Dial
Speed Dial allows you to dial stored telephone numbers quickly. Speed-dial numbers are
either system numbers stored at a system level and available to all extensions, or personal
numbers stored in your telephone and available on your extension.
You can store a personal speed-dial list of up to 50 numbers, and a system speed-dial list of
up to 999 numbers.
System users may access any of the system speed-dial numbers provided their class of
service does not restrict them from dialling the number. Even though the extension’s Class
of Service restricts an extension from directly dialling a number, the Class Of Service
Override allows that extension to access all system speed-dial numbers. For a description of
Class of Service Override, refer to the BT Quantum Administration Guide.
Adding Numbers to your Personal Speed-dial list
To add a personal speed-dial number: