User guide

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• From another systemphone press the line key associated with the call. The line light is
solid red.
• On a Q DECT telephone, or compatible standard telephones that placed the call on
hold dial 719. This returns to the call placed on hold by the telephone.
If an extension has two calls on system hold, selecting Return to line or dialling 719 will
return to the first call that was put on hold.
Note: Only external calls can be placed on hold.
Recall from Hold
Calls placed on hold ring the extension that placed it on hold after 90 seconds. If the call is
not answered within 30 seconds it rings the group or extension programmed to ring for
incoming calls on the line.
If the extension is busy after the 90 seconds a call waiting indication is given. If the call is
not answered within 30 seconds it rings the group or extension programmed to ring for
incoming calls on the line.
Transferring Calls
You can transfer calls to other extensions or to external numbers.
Transferring a Call to another Extension
On a BT systemphone, to transfer a call to another extension:
• While on the call, select Internal trans on the display.
• Select the desired extension from the extension list presented on the display, or dial the
extension number.
• Select Transfer or replace the handset.
You can transfer a call to an extension when the extension has answered, while ringing the
extension, or while busy tone is being returned from the extension.
On a BT 8528 systemphone, Q DECT telephone, Q phone or a compatible standard
telephone, to transfer a call:
• Press the Recall (R) or the (
) Key on the telephone.
• Dial the extension number.
• Replace the handset.