Contents WELCOME ....................................................................................................................1 USING THIS DOCUMENT ......................................................................................................1 BT CONTACT DETAILS ........................................................................................................1 ABOUT YOUR BT QUANTUM TELEPHONES........................................................................
Adding Numbers to your System Speed-dial list ............................................................. 19 VOICEMAIL ................................................................................................................. 19 ACCESSING VOICEMAIL FROM A BT QUANTUM 8568, 5320 AND 5330 SYSTEMPHONE. ....................... 20 Retrieving messages from Extension and Group voicemail ............................................... 21 Turning the System Voicemail on and off ..............................
Diverting calls when your extension is busy ................................................................... 37 Diverting calls when your extension does not answer....................................................... 39 DIVERTING CALLS: GROUP DIVERT ...................................................................................... 39 Setting Group Divert................................................................................................. 40 Cancelling Group Divert ......................
Retrieving Calls from the mobile telephone ................................................................... 51 Transferring calls from the mobile telephone ................................................................. 51 Turning mobile ringing on and off manually................................................................... 51 Turning mobile ringing on and off automatically............................................................. 51 Weekend service ...........................................
Welcome Using this document This User Guide is your guide to using the features of the BT Quantum system with a BT Digital or IP Systemphone, a BT Q DECT Telephone, a BT Q Telephone or a compatible standard telephone.
About your BT Quantum telephones The BT Quantum communications system supports four different types of systemphone. • BT 8568 and BT 8528 Digital Systemphones. • BT 5330 and BT 5320 IP Systemphones. These can be used as both internal extensions and as remote teleworker extensions. In addition, BT Quantum also supports the following phones. • BT Q DECT telephone: up to 4 can be supported on your system. • BT Q Telephone. The following section gives a short description of each of these telephones.
Handset: The handset is hearing aid compatible (HAC). Navigation Keys: The two top keys on the lower half of the telephone are pre-programmed as Navigation Keys. Use these keys to page through display screens. Menu Keys: Use these keys to view and select feature options. Display: Viewing area for using features and identifying callers. Ring/Message Indicator: Flashes to show call, message and feature activity.
Feature Keys for the BT 8568 and 8528 systemphones: Provide quick access to commonly used features. Key Feature Down Volume control for the ringer, handset, and speaker. Adjust ringer volume while telephone is ringing. Adjust handset or speaker volume while using handset or speaker. Hands-free Activates Hands-free mode (speakerphone). Mute Press to temporarily turn off microphone during a call. Directory Activates the Personal and System Directories.
BT 8528 Digital Systemphone The BT 8528 Digital Systemphone includes the same features and functionality as the BT 8568, with the following exceptions: Page 5 • It is equipped with a two-line display. • is used as a recall key for transferring calls, setting conference The Transfer Key calls and activating features while on a call. • In order to access systemphone features you must use the BT Quantum Feature Access Codes. For more information see Feature Access Codes on page 60.
BT 5330 IP Systemphone The BT 5330 IP Systemphone is a full-featured, IP telephone that provides voice communication over an IP network. The BT 5330 systemphone has a large backlit liquid crystal display, programmable keys, onhook dialling, and a Ring/Message indicator. Handset: The handset is hearing aid compatible (HAC). Menu Keys: Use these keys to view and select feature options. Display: Viewing area for using features and identifying callers.
Feature Keys for the BT 5320 and 5330 systemphones: Provide quick access to commonly used features. Key Feature Down Volume control for the ringer, handset, and speaker. Adjust ringer volume while telephone is ringing. Adjust handset or speaker volume while using handset or speaker. Hands-free Activates Hands-free mode (speakerphone). Mute Press to temporarily turn off microphone during a call. Phone adjust Adjusts contrast and brightness.
BT 5320 IP Systemphone Similar to the BT 5330, the BT 5320 IP Systemphone is a full-featured, IP telephone that provides voice communication over an IP network. The BT 5320 systemphone has a large liquid crystal display, on-hook dialling, a Ring/Message indicator and a hearing aid compatible handset (HAC). The BT 5320 systemphone has 10 programmable keys on two pages, five keys per page. Use the Page Navigation keys to scroll through the pages. All keys are pre-programmed as Line keys.
Protect your hearing. Because prolonged exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level. You can adjust the volume levels of the handset receiver or headset. See “Changing Volume Levels” on page 55. Headset Instructions Your systemphone is designed to work with a headset that has a 4-pin, RJ-type connector. Only specific headsets are hearing aid compatible (HAC).
Other supported telephones In addition to systemphones, BT Quantum supports the Q DECT and the Q Telephone. These phones do not provide the same level of features as systemphones. However entering a feature code can access certain features. See the codes on Page 60. Q DECT Telephone Display: Viewing area for using features and identifying callers. Battery charge status: Dark fill indicates charge level. Icon flashes red when almost empty. Display Keys: Vary their function.
Feature Keys: Provide quick access to commonly used features. Key Feature End Call On/Off End call. Cancel. Go back one menu level (press briefly). Go back to idle status (press and hold). Activate/deactivate handset (press and hold in idle status). Hash Dialpad lock On/Off (press and hold in idle status). Toggles between upper/lower case and digits. Mute Press to temporarily turn off microphone during a call. R Recall Used with Feature Codes.
Call Basics The following procedures describe how to answer and place internal and external calls, and how to use related features. The procedure you use will vary depending on the features available on the telephone you are using. For example, only a systemphone will allow you to select a command from the display. Answering Calls When your telephone rings you will be presented with the incoming number if available.
• Select Auto Answer. • Select the required option: Set Auto Answer or Cancel Auto Ans to set or cancel the automatic answer mode. Making Calls Making an External Call • • Lift the handset, or use the Hands-free key if available, and select a free line in one of the following ways: • Dial 9 to select a line from Line Group 1. • Dial 760 - 769 to select a line from Line Groups 2 to 11 respectively. • Press Line key 1 for line 1, Line key 2 for line 2, and so on.
Note: Extensions can be programmed so that the telephone number is automatically withheld on all external calls. See the Administration manual for the programming instructions. Making an Internal Call You can make an internal call in one of the following ways: • Enter the extension number (201 – 248) and select Dial. • Lift the handset, or use the Hands-free key if available, and dial the extension number (201 – 248).
• From another systemphone press the line key associated with the call. The line light is solid red. • On a Q DECT telephone, or compatible standard telephones that placed the call on hold dial 719. This returns to the call placed on hold by the telephone. If an extension has two calls on system hold, selecting Return to line or dialling 719 will return to the first call that was put on hold. Note: Only external calls can be placed on hold.
Transferring a Call to an External Number Extensions should be programmed to allow External Divert so this feature can be used. By default all extensions are restricted from diverting or transferring external calls to an external number. Please refer to the Administration guide for the programming instructions. On a BT systemphone, to transfer a call to an external number: • While on the call, scroll until External trans is displayed. • Select External trans.
• On a BT 8568 systemphone, press the Directory key • On a BT 5330 or BT 5320 systemphone, scroll through display screens and select Directories. . • Select Personal Entries. • Enter the Index number (01 – 50) to specify the location of the number. Note: The Index number is the number assigned consecutively to each item in the speeddial list. • Enter the telephone number you wish to store, and select Confirm. (Do not enter the line access code 9 or 760 – 769).
A line is automatically selected and the number dialled. If some numbers have been entered without names they are presented at the end of the list. Accessing the Personal and System Speed-dial lists from a BT 8568 systemphone Press the Directory key . • Select PER speed dial for personal numbers and SYS speed dial for system entries. • Enter the first letter of the name or scroll through the entries to locate the entry you need. • Select the name.
Enter the index number or scroll down the entries to locate the entry you need and go of hook or press the speakerphone key to dial the number. Press the key and enter the first letter of the name to locate the entry you need. Adding Numbers to your System Speed-dial list • On a systemphone access the Directory: • On a BT 8568 systemphone, press the Directory key • On a BT 5330 or BT 5320 systemphone, scroll through display screens and select Directories • Select System Entries.
to answer incoming calls to all extensions. It is set up to answer specific lines. The length of time a call rings before System Voicemail answers may also have been defined. • When voicemail is allocated to an extension or group, Divert no answer and Divert on busy are automatically set to send calls to voicemail for the extension or group. Please consult your system administrator or refer to the BT Quantum Administration Guide for information on how to configure group or the system voicemail.
• Back 10secs • Forward 10secs • Exit When the message has been replayed the following options are available: • Next message • Erase message • Forward message • Prev message • Start of message • Call Back options Retrieving messages from Extension and Group voicemail If new voice messages have been left on your voicemail or your group voicemail, the Message Waiting light, located on the top right-hand corner of your systemphone, will be on and flashing.
Retrieving messages from the System Voice mail. When there is a new message on the System Voice mail the Message Waiting light on extension 201 will be lit and xx Sys VM messag will appear on the top line of the display. To retrieve System Voicemail messages: • Press the • Enter 0 when asked to enter an extension number. • Enter the System voicemail password (1111 by default). • Select Play. The new messages are played. key. Note: Each message is time stamped to tell you when it was received.
• Leave a message Automatically calling the sender of a message Return Call allows you to call the sender of a voicemail message. • When you have listened to a voicemail message select Return Call. • The system calls the sender’s number. • To return calls to external callers, the phone number of the person who left the message must be available at the time they were leaving the message (this is sometimes referred to as Called Display Service).
• Enter your voicemail password (1111 by default). • Select Mailbox options. • Select Replay greeting and the greeting will be replayed. Monitoring and picking-up callers as they speak to your voicemail You can operate your voicemail in Voicemail Monitor Mode. In this mode, when calls are diverted to your voicemail and your extension is free, the callers message is relayed over the speaker of your systemphone. If you lift your handset you can intercept the call and no message is left in voicemail.
You can set any Divert to VM by setting the diversion to 710. • Dial 732 710 to Divert All Calls to voicemail. • Dial 733 710 to Divert On Busy to voicemail. • Dial 734 710 to Divert on No Answer to voicemail. If your extension is equipped with a telephone that can display the incoming number information, an indication will be given on the telephone that you have new voice messages.
After message playback begins: Dial 0 Pause playback. 1 Replays the first message 2 Go back to start of message with no time stamp 4 Go back to previous message. 5 Go back to start of message including time stamp 6 Play the next message. 7 Erase the message 8 Forward message to another extension. 9 Help ¾ Back 10 seconds # Forward 10 seconds When message is over, the following options are available: Dial 0 Mailbox options 1 Replay Messages 3 For Advanced options.
Dial 1 Record your greeting 5 Change your password ¾ Return to the main menu. Advanced Options Dial 2 Return Call. Automatically make a call to caller who left the message.
While listening to the greeting Main Menu Dial 0 Mailbox options 1 Replay Messages 3 For Advanced options. 4 Go to previous message 5 Go back to start of message including time stamp 6 Go to Next message 7 To Delete this message 8 Forward message 9 Help ¾ Main Menu # Exit After message playback begins Dial 0 Pause playback. 1 Replays the first message 2 Go back to start of message with no time stamp 4 Go back to previous message.
Advanced Options Dial 2 Return Call. Automatically make a call to caller who left the message. (Not applicable with remote mailbox access) 5 Leave a message ¾ Return to the main menu Call Features This section is a guide to using the features available on your extension. The system administrator can enable and disable some of the features available to extensions. The features are described in alphabetical order.
• Select Enter A/C Code from the idle menu. • Enter a four-digit code. You will hear dial tone. • Dial the external number as usual. On a BT 8528 systemphone, Q DECT telephone or a compatible standard telephone, to enter an account code, dial 796 followed by the four-digit code. A free line is selected in line group 1, normally accessed by dialling 9.
• Select Enter Account Code from the idle menu. • Enter a four-digit code. You will hear dial tone. • Dial the external number as normal. This only allows calls on group 1. To use other groups or to select a specific line dial the group access code 760 –769 or select a line and then dial the account code followed by the number. • On a BT 8528 systemphone, Q DECT telephone, Q phone or a compatible standard telephone, to enter the account code, dial 796 followed by the four-digit code.
Call waiting from external calls If you are on a call, and your extension receives another external call a call waiting indication is given to your telephone. On a systemphone the display flashes the message Call Waiting –Line X that indicates the line the call is on. You can also programme the phone to hear Call Waiting tone. By default this tone is not presented to any extension. Please refer to the Administration Guide for instructions on programming Call Waiting Tone.
• At the start of a conference call a single tone is presented to all parties to indicate that the call is a conference call. Holding an External Conference Call On a BT systemphone, to hold include an external number in a conference call: • When on an external call, scroll until External Conference is displayed. • Select External Confer. • Select a free line from the display and dial the external number. • When the call is answered, select Conference on the display.
• While on a call press Recall (R) or ( • Dial the extension number. ) on your telephone. To return to the first call and place the second call on hold: • Press Recall (R) or ( ) and dial 2. To return to the held call and release the active call: • Press Recall (R) or ( ) and wait, or press Recall (R) or ( ) and dial 1. Making an External Consultation While on a call you can contact an external number to make an enquiry.
Deflecting a call to another extension When your systemphone is ringing: • Select Deflect the Call on the display. • Select a free extension from the extension list presented on the display. The call rings the selected extension and stops ringing at your telephone. If you attempt to deflect a call to an unavailable extension it will continue to ring your telephone.
• The caller’s number will appear on the display of all systemphones programmed to ring for incoming calls. • If a name is associated with the number in either the CLI store or the system speed-dial store the name will be displayed. If a name is associated in both of these stores the CLI store name is presented. Diverting Calls: Extension Divert Diverting all calls from your extension You can set divert to automatically redirect all your incoming calls to: • Ring at another extension.
• To voicemail dial 732 710. • On a BT 8528 systemphone, Q DECT telephone or a compatible standard telephone, to cancel Divert all calls dial 732. Note: Broken tone is not provided on Q DECT telephones when Divert All Calls is enabled. It is provided on all other telephones Note: Confirmation tone is returned when diversions are set or cancelled from the Q and DECT telephones. On the other telephones the display is used to confirm the diversion is set.
To use Divert on Busy: • From the idle menu scroll until Divert is displayed. • Select Divert. • Select Divert on busy. • Enter an internal number or select the extension from the list if you want to divert all your calls to another extension. • Select Divert to VM to redirect calls to voicemail. • Note: If your extension has a voice mailbox, and your line is busy, Divert on Busy is automatically set to send calls to the mailbox.
Diverting calls when your extension does not answer You can use Divert No Answer to redirect all calls that are unanswered after 11 seconds to another extension or to your voicemail or to an external number. To use Divert No Answer: • From the idle menu scroll until Divert is displayed. • Select Divert. • Select Divert no ans. • Enter an internal number or select the required extension from the list if you want to divert all your calls to another extension.
An extension that is not in the group is not permitted to set or cancel a Group Divert. Setting Group Divert • From the Idle menu scroll until Group Divert is displayed • Select Group divert. • Select the group for which you wish to divert calls. • The extension may be in more than one group. A solid box indicates a group that has a divert set. • Select the type of divert (All Calls, on busy or no answer).
• Select the group for which you wish to cancel Group Divert. • Select the Group Divert type to be cancelled. On a BT 8528 systemphone, Q DECT telephone or a compatible standard telephone, to Cancel Group Divert: • Dial the Group Divert Code followed by the group number.
To set Do Not Disturb on your extension: • From the idle menu scroll until Do Not Disturb is displayed. • Select Do not disturb. When Do Not Disturb is set you will hear a broken dial tone when you lift the handset. Broken tone is not provided on DECT phones when Do Not Disturb is enabled. To cancel Do Not Disturb on your extension: • From the Idle menu select Cancel DND. This option is only displayed when the feature is set.
On a BT 8528 systemphone, Q DECT telephone, Q phone and compatible standard telephone, to Log In/Out of a group, dial 723 followed by the group directory number (180 - 199). • To log in to all groups of which you are a member, dial 723¿1. • To log out of all groups of which you are a member, dial 723¿0. Night Service Night Service allows you to specify how your system will handle calls during the night. You can: • Change the extensions that ring on incoming calls.
Paging If a Public Address (PA) amplifier is connected to the BT Quantum, you can: • Make announcements over the PA from a systemphone. • Make announcements over the speakers of all systemphones. • Make Voice Calls to other users via the speakers of their systemphone. • Using Page all, page both systemphones and PA simultaneously. You can programme the system to protect a user’s systemphone against both Paging announcements and Voice Calls. Refer to the BT Quantum Administration Guide for details.
On a BT 8528 systemphone, Q DECT telephone or a compatible standard telephone, to use Internal Paging, dial 716. Making an announcement over the speakers of all systemphones and the PA Page All allows any extension to make an announcement over the speakers of all systemphones and the PA amplifier. Only systemphones that are page protected will not be paged. To use Page All: • From the Idle menu, scroll until Paging is displayed. • Select Paging. • Select Page all. • Make your announcement.
Parking and Retrieving calls Call Park allows you to put external calls on special hold by ’parking’ them in the system. Any extension may then pick up the calls. Five calls may be parked in the system. A parked call will recall the original extension after three minutes. To Park a Call: • While on an external call, select Call park on the display. • Select a Position for the parked call (1 to 5). Get parked call is then displayed on the top line of the display on all systemphones.
Reminder Call Reminder Call allows you to set your extension to ring at a given time. Reminder calls must be set daily and cannot be set more than 24 hours ahead. Setting a Reminder Call on your extension 1 From the idle menu, scroll until Reminder Call is displayed. 2 Select Reminder call. 3 Enter the time in the 24-hour clock format, for example, 0930 for 9.30 am. At the programmed time the extension will give ten rings.
• Select Answer the call or pick up the handset. On a BT 8528 systemphone, Q DECT telephone or a compatible standard telephone, Press ) and dial 5. (R) or ( Receiving an exchange line as soon as available When you dial for an exchange line and none are free: • Select Ringback on the display. • When the Line becomes free, your extension will ring and the display will show Ringback from Line. • Select Answer the Call or pick up the handset.
Storing and Redialling Received Calls The Calls lists automatically save information about calls to the system. The information stored is: • The caller telephone number. • The date and time of the call. Information is not stored for calls with withheld or unavailable numbers. When a new record is received and the memory is full, the oldest record is discarded from memory. A minimum of 500 call records can be stored.
• If the extension is restricted from dialling the number, or if there is no line available, you will hear a busy tone. • If the call was answered, the display will show an A on the right-hand side of the record. If the call was not answered, the A will not be displayed. • An R displayed on the right-hand side of a record indicates that the number has been redialled.
• Answer the call on the mobile. The display on the desk telephone shows Retrieve from mo. When selected, the call is reconnected to the desk telephone and disconnected from the mobile. Retrieving Calls from the mobile telephone When a call ringing a desk and mobile telephone is answered on the mobile you can: • Go to the desk telephone and retrieve the call by selecting Retrieve from mo on the telephone display.
4 Select Auto off time and enter the time at which parallel ringing is to be turned off, in HHMM format. 5 Select Confirm. Weekend service You can turn parallel ringing of desk and mobile phones off over the weekend. To do so: • Select the ⊗ key. • Scroll and select FMC options. • Select Weekend service.
• During power on press the 2 arrow keys on the front of your telephone at the same time until the screen shown below is displayed. • Select ¿ (Yes) for Network Parameters. • Select # (No) until the following appears: • Select ¿ (Yes) to Modify Static Values. • Scroll down until ICP IP Address appears on your screen. • Enter the ICP IP Address given to you by your system administrator (this will typically be the WAN IP address of the BT Quantum System).
Paired Extensions An extension can be paired with another extension providing a master and alternate extension. The full functionality of the master extension, including extension number and all programmed features, can be transferred to the alternate extension. This provides the user with all normal telephony facilities at two different locations. Your administrator must first use the web interface to configure the extension paired feature, for instructions refer the BT Quantum Administration Guide.
• For a low-angle mount, hinge the two lower hooks into the middle set of notches and snap the two upper hooks into the top set of notches. Changing Volume Levels To change the volume level on a BT 8528, BT 8568, BT 5320 and BT 5330 systemphones: • When on a call press the • When a telephone is ringing press the volume. Up and Down keys to adjust the volume.
Use the Up and tone to sound. Press the Down to select each of the tones in turn. This causes the selected key when the preferred ring tone is sounding. To change the ring tone on the BT Q DECT telephone: • Press the Control key. • Select Settings Icon from display. • Scroll right/left to set volume and melody. • Press Save on display. To change the ring tone on a standard telephone, refer to the documentation with your specific telephone.
Listening to Background Music This feature allows you to have music played over the speaker of a systemphone while the extension is idle. Background music is supplied only if there is an external music source connected to the system. Background music is disconnected as soon as you lift the handset or a call rings the extension. • From your systemphone, press the ⊗ key. • Scroll until Background Music is displayed. • Select the required option: Music ON or Music OFF.
The feature codes are shown in the Appendix on page 60. Note: Line 1 is code #501; line 2 is code #502 etc. Locking your extension Extension Lock allows you to lock your extension to prevent unauthorised users from making external calls. You use a personal code to lock, unlock, or to make calls from a locked extension. The default personal code for all extensions is 123, but each extension can change it. Locking your extension • From the idle menu, scroll until Extension Lock is displayed.
• Dial your new 3-digit personal code. The new Personal code will not be displayed when entered. On a BT 8528 systemphone, Q DECT telephone, Q phone or a compatible standard telephone, to change your personal code, dial 714 followed by your current personal code and the new personal code.
Appendix: Feature Access Codes You may access the wide range of BT Quantum features with a BT 8528 systemphone, Q DECT telephone, Q phone or a compatible standard telephone. The following table lists the codes you need to enter to use each feature. key on the BT Note that in the table the letter R indicates the Recall key, which is the 8528 and BT 8568 systemphones and on the BT 5320 and 5330 systemphones.
Door Open – when not on a call 731 Park Calls R722 (1-5) Door Open – when on a call R731 Pick Up Parked Call 712 (1-5) Extension Groups 1-10 180 -189 Redial 77 Extension Groups 11-20 190 -199 Reminder Call 718 HHMM Extension Group 11 0 Reminder Call Cancel 718 Extension Lock – change code 714 xxx yyy Reset Telephone 739 Extension Lock - lock/unlock 713 xxx Return and Hold in Two Call Handling R2 Extension Numbering (default) 201-248 Return and Release in Two Call Handling R1
Offices Worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract. The CE marking on this equipment indicates compliance with the following: © British Telecommunications plc 2011.
