UK’s best selling phone brand† Quick Set-up and User Guide BT2000 Digital Cordless Phone
Important – please read first • Only use the line cord, power supply and rechargeable batteries supplied with your phone. • Make sure that the power supply is connected to a known working socket. • Connect your phone to the power supply and allow the batteries to charge for 24 hours before connecting the line cord to your telephone socket.
Check box contents 3 Telephone line cord (pre-installed) Find BT Zinc Handset Base Mains power adaptor (item code 066270) 2 x AAA Ni-MH 550 mAh rechargeable batteries (already in handset) Contents for each additional handset (multipacks only) Handset Charger Mains power adaptor (item code 066270) 2 x AAA Ni-MH 550 mAh rechargeable batteries (already in handset) IMPORTANT Only use the mains power adaptors, cables and rechargeable batteries supplied in this box or this product might not work.
Quick set-up guide Where to put your phone • Place the base within 3 metres of a mains power socket and 1.8 metres of a phone socket so the cables will reach. • Make sure it’s at least a metre away from other electrical appliances to avoid interference. 1 Plug in 1. Plug the mains power adaptor into the base, with the cable clipped in the groove provided. 1 • Don’t place the phone or base in a bathroom or other humid area. • The product works by sending radio signals between the handset and base.
Quick set-up guide 2 Activate the batteries and follow the Set-up wizard 1. Activate the batteries by pulling the plastic tab away from the back of the handset. Rechargeable batteries already fitted Remove this tab and charge batteries for 24 hours before use. 2. The handset will check for a link with the base station, once found the screen will show Please set the time and date. The set-up wizard will take you through the steps for setting the time and date and adding contacts.
Quick set-up guide Battery performance • To keep the batteries in the best condition, leave the handset off the base for a few hours at a time. • Running the batteries right down at least once a week will help them last as long as possible. • After charging your handset for the first time, subsequent charging time for the batteries is approximately 8 hours. • The charge capacity of rechargeable batteries will go down over time, which will reduce the talk and standby time.
Quick Quick set-up set-up guide guide If you ever need to remove the batteries, simply slide open the battery compartment cover and ease out the batteries. 3 Go! Your BT2000 is now ready for you to use • For help setting the date and time, go to page 43. • For instructions on making a call, go to page 17. • For help personalising your phone’s settings, go to page 35. Or, you may find the answer in the Help section on page 53 or see our online frequently asked questions at www.bt.
In this guide Getting to know your phone Handset buttons............................................. 10 Handset display/display icons.......................... 12 Finding your way around your phone............... 13 Menu map...................................................... 14 Base............................................................... 16 Using the phone Switch the handset on or off............................ 17 Make an external call......................................
In this guide Set the handset ringer volume......................... 35 Turn the handset tones on or off...................... 36 Change the handset name............................... 37 Change the handset display contrast................ 37 Change the call settings.................................. 38 Set the base ringtone...................................... 38 Set the base ringer volume.............................. 39 Set a PBX access code..................................... 39 Change the system PIN.
Getting to know your phone Handset buttons Left option button Press to enter the main menu, access sub menus and confirm options shown on the display above the button. Vol/Up In standby, press to change the ringer volume. In talk mode, press to increase the incoming speech volume. In menu mode, press to scroll up through the options. Contacts Press to access your stored Contacts. Talk/Handsfree In standby mode, press to make and receive calls, see page 17.
Getting to know your phone Right option button Press to confirm the option displayed on the screen above the button, to delete or go back to the previous screen. ECO/R (Recall) In standby, press to turn Eco mode on/off, see page 23. R (Recall) for use with some BT Calling Features and when connected to a switchboard/PBX. End call/on or off Press to end a call. In standby, press and hold to switch the handset on or off, see page 17. In menu mode, press to return to standby.
Getting to know your phone Handset display Handset name Handset display icons Shows handset battery status. Scrolls when the handset is charging. Empty frame flashes when battery needs recharging. On – Eco mode is on. The keypad is locked. On – missed call in the Calls list*. On – alarm is set. Flashing – alarm time has been reached. Off – alarm off. On - incoming call received. Handset ringer is switched off. On - outgoing call made. UnMute/Mute Indicates when Mute is on or off.
Getting to know your phone Finding your way around your phone Your BT2000 has an easy to use menu system. Each menu has a list of options, which you can see on the menu map on the next page. 1. 2. 3. 4. When the handset is switched on and at the home screen: Select Menu by pressing the Left option button to open the main menu. Use the or button to scroll through the available menu options. When the menu you want is displayed, press the Left option button .
Getting to know your phone Menu map Do Not Disturb On Off Clock/Alarm Alarm Time and Date Time Format Speed dial list Speed dial 1-9 Calling Features Check Diversion Cancel Ringback Call Waiting Reminder Call Call Barring Anon. Call Reject Off On Once On Daily Mon to Fri Sat & Sun 12 hr 24 hr If you need some help, call us on 0800 145 6789* or go to www.bt.
Getting to know your phone Settings Sounds Ringing External Ringtone Internal Ringtone Ringing Volume Handset Tones Keypad Tones On Off Confirmation Tones On Off Handset Name Display Contrast Call Settings Level 1-5 Auto Answer Auto End Call Auto join calls First Ring Base Settings Ringing PBX Code Software Version Version: Registration Register Handset De-register handset On Off Change System PIN Reset Settings Clear user data Add new contact Contacts menu Calls menu Save Number Accesse
Base Find Press to ring all registered handsets, helpful for finding a missing handset, see page 23. Also used during the registration process, see page 49. Find BT Zinc Green In use light On when there is power to the base. Flashes when the line is in use or registration is taking place. Red charging light Battery charging light. On when the handset is in the base charging. If you need some help, call us on 0800 145 6789* or go to www.bt.
Using the phone To switch the handset off 1. Press and hold until the handset turns off. To switch the handset on 1. Press and hold until the handset turns on. Make an external call 1. Press . 2. When you hear the dial tone, enter the number. Preparatory dialling 1. Enter the number first. If you make a mistake select Del. by pressing the Right option button to delete the last digit. 2. Press to dial. End a call 1. Press . 17 Call timer Your handset will automatically time your outgoing and incoming calls.
Using the phone Auto answer If auto answer is set to On you can answer a call by lifting the handset off the base. If auto answer is set to Off, you’ll need to lift the handset off the base and press too. Auto answer On is the default setting. See page 38. Receive a call When you receive a call, the phone rings and the display shows Incoming call and .
Using the phone Mute 1. During a call, select Mute by pressing the Right option button. The display shows Call muted and your caller can’t hear you. 2. Select UnMute to return to your caller. Incoming speech / Handsfree volume 1. Press or to increase or decrease the volume. The first press will present the Call volume screen so you can see the current volume level. Subsequent presses will change the volume, you will hear the volume level with each press. Make a handsfree call 1.
Using the phone Answer a call handsfree When the phone rings: 1. Press after the call has been answered. The call is transferred to the handset loudspeaker. Switch to handsfree during a call 1. During a call, press to put the call on the loudspeaker. To switch handsfree off and return the call to the earpiece, press again. Redial Telephone numbers that you have called are saved in the Calls list. There is not a separate redial list, all calls are saved in the Calls list.
Using the phone Voicemail (BT 1571) 1. If you have subscribed to BT Answer 1571 you can press and hold to listen to your messages. Do not disturb This feature allows calls to be presented silently with minimal notification. When set to On, the base and handset ringer volumes (on all handsets registered to the base) will be set to Off. The handset backlight will not come on when the phone rings and the only tones that the handset will emit are the battery low and out of range warnings.
Using the phone You can lock the keypad so that it can’t be used accidentally while you’re carrying it around. With the keypad locked, you can still call the emergency services on 999 and 112 using preparatory dialling and you can still answer incoming calls and operate the in call features as normal. When the call is comes ended, the on again. Keypad lock To lock the keypad 1. Press and hold for 2 seconds.
Using the phone Turn Eco mode on or off With Eco mode on, the handset only uses the transmission power it needs to communicate with the base rather than full transmission power all the time. 1. Long press to turn Eco mode on or off. The icon will then be displayed to indicate that Eco mode is on, when not displayed, Eco mode is off. Find handset (Paging) You can ring a handset to help find it. 1. Press on the base.
Contacts Entering names Use the keypad letters to enter names, e.g. to store Tom: Press once to enter T. Press three times to enter o. Press once to enter m. Writing tips To delete the last digit/ character entered, select by pressing the button. to switch between Press text entry modes: sentence case (Abc), upper case ABC), lower case (abc) or numeric (123). Press to insert a space. To enter a pause in a contact number When storing a number, press and hold in the place where you want the pause.
Contacts Character map 1 2 3 4 5 6 7 8 9 0 & . , ‘ ? ! @ 1 a b c 2 à á â ã æ ç d e f 3 è é ê ë ë g h i 4 î ï ì í j k l 5 £ m n o 6 ö ô ò ó õ ø ñ p q r s 7 $ ß t u v 8 ü ù ú û w x y z 9 space 0 + £ $ # * * * # Changes text entry mode (sentence case, upper, lower or numeric) View/dial a contact 1. From the home screen, press . The first entry will be displayed. 2. Press or to scroll through and view the entries. 3. To dial an entry, press when the entry is highlighted.
Contacts You cannot edit the special contact entries that the handset has pre-programmed in memory. When you delete an entry, it will only be deleted on the handset you are using. If you have more than one handset registered to the base you will need to delete the entry manually from each handset. You cannot delete the special contact entries that the handset has pre-programmed in memory. Edit a contact entry 1. From the home screen, press . 2.
Contacts Delete all contacts 1. From the home screen, press . The first entry will be displayed. Select Options by pressing . 2. Press until Delete all contacts is displayed and . press 3. Delete all contacts? is displayed, press to confirm. The display will show All contacts deleted and you will hear a confirmation tone. View the contact memory status 1. From the home screen, press . The first entry will be displayed. Select Options by pressing . 2. Press until Memory Status is displayed and . press 3.
Contacts 1. 2. 3. 4. Copy a contact (only available if you have more than one handset) From the home screen, press . The first entry will be displayed. Press or to scroll to the entry you want to copy and select Options by pressing . Press until Copy contacts is displayed and . press Copy only and the contact’s name will be displayed, . press If you only have 2 handsets registered to the base: The display will show Copying to and the handset name/number you are copying to.
Contacts Copy all contacts (only available if you have more than one handset) 1. From the home screen, press . The first entry will be displayed, select Options by pressing . 2. Press until Copy contacts is displayed and . press 3. Press to display Copy all contacts and . press If you only have 2 handsets registered to the base: The display will show Replace contacts list? , the handset name/number you are Press copying to will be displayed.
Speed dial You can allocate a name and number to each of to . Button is the Speed dial buttons pre-programmed with 1571 but you can delete this and replace it with an entry of your choice. Once a Speed dial entry has been stored you can simply press and hold the Speed dial button to automatically dial the number stored under it. If you try to save a Speed dial entry under a Speed dial button that has already been populated, the display will show Replace number? and you will hear an error tone.
Speed dial Dial a Speed dial entry 1. Press and hold the Speed dial button to under which the entry you want to dial is stored. The number will be dialled automatically. Edit a Speed dial entry 1. Select Menu by pressing , scroll to Speed dial list and press . The first entry will be displayed. 2. Press or to display the entry you want to edit and select Options by pressing . 3. Edit speed dial is displayed, press . 4. Edit the number by selecting Del. to delete digits to and then enter the new digits.
Caller Display and the Calls list You’ll need to subscribe to your network provider’s Caller Display service for this feature to work. You might have to pay a fee. For more information on BT Calling Features, call BT free on 0800 800 150. For the caller’s name to be displayed, make sure you’ve stored the full telephone number in your contacts list, including the dialling code.
Caller Display and the Calls list Missed call notification The missed call icon will be displayed on the home screen when incoming calls have been missed and the number of missed calls will be shown e.g. 10 new calls. You can clear the notification by viewing the calls list on any handset registered to the base. The icon will still be presented for missed calls in the calls list so you can differentiate between calls. See, “Calls list indicators”, opposite. View/dial an entry in the Calls list 1. Press .
Caller Display and the Calls list If you need to edit the number or name, press or to move cursor left or right and Del. to delete unwanted digits/ characters then use the keypad to enter new ones. 3. Enter the new contact’s name using the keypad and press . 4. The number will be displayed, edit if necessary and press . Contact saved will be displayed and you will hear a confirmation tone. 5.
Settings 35 Handset settings 1. 2. 3. 4. Set the handset ringtone for external or internal calls Select Menu, scroll to Settings and press . Sounds is displayed, press . Ringing is . displayed, press External Ringtone is displayed, press . Or, press to display Internal Ringtone and then . The current ringtone will be played. press Press or to hear the different ringtones and press to save your choice. Saved will be displayed and you will hear a confirmation tone. Set the handset ringer volume 1.
Settings There are two handset tones: keypad tones and confirmation tones. You can turn these on or off, the default setting is On. Keypad tones: when turned on, you will hear a beep after each button press. Confirmation tones: when turned on, you will hear a tone after each successful action or after an error has occurred.
Settings Change the handset name 1. Select Menu, scroll to Settings and press . 2. Sounds is displayed, press until Handset Name is . displayed and press 3. Edit the name by selecting Del. to delete the characters, then enter the new name and press to save. Saved will be displayed and you will hear a confirmation tone. A handset name can be a maximum of 12 characters. If you name your handset, the handset number will be removed, e.g. instead of saying Kitchen 1 the name would just be Kitchen.
Settings The default setting for all call settings is On. If Auto answer is set to On you can answer a call by lifting the handset off the base. If it’s set to Off, you’ll need to lift the handset off the base and then . press If Auto end is set to On you can end a call by placing the handset back in the base. If Auto end is set to Off, you’ll need to press to end the call.
Settings 1. 2. 3. 4. 5. Set the base ringer volume Select Menu, scroll to Settings and press . Sounds is displayed, press until Base Settings . is displayed and press Ringing is displayed, press . Press to display Ringing Volume, then press . The current base ringtone will play at the current volume. Use the or button to increase or decrease the volume, or turn the ringer off. You will see the volume level change on the display or Ringer Off will be displayed if you turn the ringer off.
Settings The default system PIN is 0000. You can change this to your own preferred 4-digit code. The system PIN is used when changing certain settings and for registration/de-registration. If you make a mistake, select Del. to delete a digit. Change the system PIN 1. Select Menu, scroll to Settings and press . 2. Sounds is displayed, press until Change System PIN is displayed and press . 3. If the current PIN is 0000, you will be prompted to enter the new 4 digit PIN, then press .
Settings Reset the handset or base settings 1. Select Menu, scroll to Settings and press . 2. Sounds is displayed, press until Reset is . displayed and press 3. Settings is displayed, press . Handset Settings is displayed, press or press to display Base Settings and then press . 4. Reset settings? is displayed, . press 5. Resetting settings… is displayed while the reset takes place. Once finished, settings reset is displayed and you will hear a confirmation tone.
Settings If you reset the base settings all the base settings will return to their default settings, e.g. the base ringer melody, all volume levels and PBX codes. If you clear the base user data, your calls list will be deleted. If you clear the handset user data, all your contacts will be deleted. Reset the handset or base user data 1. Select Menu, scroll to Settings and press . 2. Sounds is displayed, press until Reset is . displayed and press 3.
Clock/Alarm If you didn’t set the time and date when you first set-up your phone then you will need to do so before you can set an alarm. The clock will also be displayed on the handset screen in idle mode. Set the time format (12 or 24 hour) 1. Select Menu, scroll to Clock/Alarm and . press 2. Alarm is displayed, press until Time Format is . displayed and press 3. Press or to display 12 hour or 24 hour then to save your choice. Saved will be press displayed and you will hear a confirmation tone. 1. 2. 3.
Clock/Alarm If you select Off and press the display will show Alarm off and you will hear a confirmation tone. When you’ve set an alarm, the icon will appear on the idle screen to confirm an alarm has been set. If an incoming call is received while the alarm is going off, the alarm notification will immediately stop and the incoming call will be shown on the display. The alarm will not resume. Set an alarm 1. Select Menu, scroll to Clock/Alarm and . press 2. Alarm is displayed, press . 3.
BT Calling Features You can easily access a number of BT Calling Features using the Calling Features menu. There are two empty entries in the menu where ou can store your own numbers if you wish to. Pre-stored numbers in the Calling Features menu Call Diversion Cancel Ringback Call Waiting Reminder Call Call Barring Anon. Call Reject 45 You need to subscribe to the specific BT Calling Feature to be able to use some of these services. You might have to pay a fee.
BT Calling Features Call Diversion will divert incoming calls to another number of your choice. You can choose all calls to be diverted or calls only to be diverted when the line is busy. When ‘Setup diversion’ is selected, you will be prompted to enter the number you wish to divert calls to then press the . Follow left option key the spoken instructions or listen for confirmation/status. With the ring back feature you can get an automatic call back from an engaged number.
BT Calling Features Using Call Waiting 1. Select Menu, scroll to Calling Features and . press 2. Scroll to Call Waiting and press . 3. Press or to display either Turn on Call Waiting, Turn off Call Waiting or Check Call Waiting . and press Follow the spoken instructions or listen for confirmation/status. Using Reminder call 1. Select Menu, scroll to Calling Features and . press 2. Press until Reminder Call is displayed, . press 3.
BT Calling Features If you selected Set up Call Barring, you have the following options: Bar all outgoing calls, Bar Int, Nat & Mobile calls, Bar Int calls, Bar operator calls & texts, Bar calls using * and # or Bar premium rate calls. If you selected Cancel Call Barring, you have the following options: Cancel barring for all calls, Cancel barring Int/Nat/Mob, Cancel barring Int calls, Cancel barring operator/ texts, Cancel barring* and # calls or Cancel barring premium rate.
Using additional handsets If you’ve bought a BT2000 multiple pack, any additional handsets come pre-registered to the base. However, if you purchase an additional handset separately, you must register it to your BT2000 base before it can be used. Register an additional handset 1. Select Menu, scroll to Settings and press . 2. Press until Registration is displayed and . press 3. Register Handset is displayed, press . 4. Press & hold find on base is displayed. Press and button on the base for 5 seconds.
Using additional handsets Registering another make of handset to your BT2000 base If you want to register another make of handset (i.e. not a BT2000 handset) to your BT2000 base you will need to follow the Registration instructions that came with the handset first and then continue with the base part of the registration procedure (as shown in point 4 on page 64). Please note that registering other types of handset will only provide limited compatibility i.e.
Using additional handsets Make an internal call between handsets If you have more than one handset registered to the base, you can make internal calls between two handsets. 1. Press , then press to scroll through and display the handset you want to call, then press . 2. The receiving handset will ring and your handset name will be presented on the screen. To answer they need to press . If it is not answered after 30 seconds, you will see Handset not available on your display. 3. Press to end the call.
Using additional handsets 3. When the other handset answers you can announce the call and then press to transfer the call. Hold a 3-way call Using your handset, you can hold a 3-way call with two external callers. Or, you can hold a 3-way call between 2 handsets, if you have more than 1 registered to your base and 1 external caller. Once the 3-way call is in progress other handsets registered to the base can join the call by pressing . 1. During a call, select Options by pressing button.
Help 53 Phone doesn’t work • Have you activated the batteries correctly? See page 5. • Check that the mains power is correctly connected. No dial tone or line cord error message displayed on screen • Is the telephone cord plugged into the base and phone wall socket? • Check that the mains power is correctly connected. • Only use the telephone cord supplied with the phone. Can’t make or receive calls • Check that the mains power is correctly connected. • The batteries may need recharging.
Help No display • The batteries may be flat, dead or incorrectly inserted. • Recharge or replace the batteries. • • • • Range icon flashes Make sure the handset is registered to the base, see page 49. Check that the mains power is correctly connected to the base. Check that the handset is within range of the base. If the batteries are low, place the handset on the base/charger to recharge. You hear the busy tone when you press • Make sure the handset is in range of the base.
Help Can’t register a handset to a base • You can register up to five handsets to your BT2000 base and you can register your BT2000 handset to up to four bases. Check that you’ve not exceeded the limits. • Check that you’ve entered the correct system PIN number (default PIN 0000). • Check that you’re at least one metre away from other electrical equipment to avoid interference when registering.
Help Customer Helpline If you’re still having problems, call us on 0800 145 6789* or go to www.bt.com/producthelp General sales enquiries • BT Residential lines – call 150. BT Business lines – call 152. • For non BT line customers, call 0800 800 150 (residential) or 0800 800 152 (business). • Additional handsets are available to purchase from the Helpdesk on 0800 145 6789*. Billing enquiries Please see the phone number shown on your BT bill.
General information Important Safety information This equipment is not designed for making emergency phone calls when the power fails. Alternative arrangements should be made for access to emergency services. • Only use the power supply suitable for the BT2000. Using an unauthorised power supply will invalidate your guarantee and may damage the phone. The item code for the base mains power supply is 066270 . If you’ve bought a multiple pack, the item code for the charger mains power supply is 066270.
General information • Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release of highly toxic chemicals. Cleaning • Clean the handset and base (or charger) with a damp (not wet) cloth, or an anti-static wipe. Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock. Environmental • Do not expose to direct sunlight.
General information Guarantee Your BT2000 is guaranteed for 12 months from the date of purchase. Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the BT2000 or any component thereof, (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.
General information Technical information How many telephones can I have? All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items which may be connected to any one telephone line. Your BT2000 has a REN of 1. A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephones may not ring. With different telephone types there is no guarantee of ringing, even when the REN is less than 4.
For a Better Future We’re always looking to make our products last longer and use less power, so we don’t have such a big impact on the environment. To find out about what we are doing, visit bt.com/betterfuture Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract.
