e For us with a lay Disp Caller ork netw * e servic BT In Touch 2000 package User guide for the BT In Touch 2000 User Phone, BT In Touch Pendant and BT In Touch 2000c Carer Phone 1
Please note • Please staple your receipt to this page to ensure you are able to show proof and date of purchase. • Please record the product serial number below (the serial number can be found on the side of the packaging). • Please keep this user guide in a safe place. * FOR USE WITH A CALLER DISPLAY NETWORK SERVICE A Caller Display network service has to be set up by BT or your network service provider and you need to be connected to a digital exchange.
Contents Welcome to the BT In Touch 2000 package 5 How the BT In Touch 2000 package works 6 Basic emergency sequence 7 Unpacking 10 Safety instructions 11 BT In Touch 2000 User Phone and Pendant 13 At a glance - In Touch 2000 User Phone Setting up your BT In Touch 2000 User Phone 14 16 Setting up the emergency facility on your BT In Touch 2000 User Phone 21 Giving emergency status to numbers The BT In Touch 2000c Carer Phone in an emergency 56 The BT In Touch 2000c Carer Phone in normal u
BT Select Services BT In Touch 4 Carer options Testing in an emergency situation Carer Phone User Phone & Pendant Welcome
Welcome Welcome to the BT In Touch 2000 package Many people welcome the peace of mind of knowing that they and their loved ones are safe and cared for. This gives them the confidence to live their lives to the full. If you, a friend, or a family member need a little extra support - maybe because of age, disability, illness or living alone, then the new BT In Touch 2000 package may give you the extra peace of mind you need.
Welcome How the BT In Touch 2000 package works The BT In Touch 2000 package comprises 2 BT In Touch phones and a BT In Touch Pendant. The User (that is, the person who may require assistance) will use the BT In Touch 2000 User Phone and the BT In Touch Pendant; the Carer (that is, the person to be contacted in the event of an emergency) will use the BT In Touch 2000c Carer Phone.
Welcome Basic emergency sequence START OF EMERGENCY SEQUENCE AT THE USER’S PREMISES BT In Touch Pendant RECEIPT OF EMERGENCY CALL AT THE CARER’S PREMISES BT In Touch 2000c Carer Phone First cy gen emer er is numb ed call BT In Touch 2000 User Phone Carer and User speak ‘handsfree’ via the loudspeaker. The Carer can clear the call and make an emergency call or further call, such as 999, at any time - even if the User has not ended the call.
Welcome Using the Emergency button In the event of an emergency the User simply presses the Emergency button on the BT In Touch 2000 User Phone or BT In Touch Pendant. This starts the emergency sequence, confirmed by a flashing orange light on the BT In Touch 2000 User Phone and a series of beeps. The BT In Touch 2000 User Phone then dials the first of the allocated emergency contact numbers. It will continue to call all 3 numbers in turn until the ‘call for help’ is answered and the 3-digit code entered.
Amplifying the User’s voice If the Carer is having difficulty in hearing the User, for example, if the User is some distance from their BT In Touch 2000 User Phone, the Carer may wish to amplify the User’s voice. This can be done by pressing the 7 button. The Carer can then hear the User more clearly, but the User will be unable to hear the Carer. What to do next Having assessed the situation, the Carer can decide on the best thing to do.
Welcome Unpacking When unpacking you should have: Wall plugs and screws 1 base stand for wall-mounting or raised mounting BT In Touch 2000 User Phone 1 mains adaptor 6 x AA batteries One BT In Touch Pendant with 3 detachable mounts (to be used in conjunction with the BT In Touch 2000 User Phone) Detachable mounts shown with BT In Touch Pendant BT In Touch Pendant includes batteries and is sealed.
Welcome Safety instructions Use the power adaptor and the batteries supplied. Spare batteries and power adaptors are available from BT Shops. The power adaptor item code is: 870629. We advise against placing these products on antique, veneered or wooden surfaces as damage may occur. Do not use the BT In Touch phones in damp, humid conditions such as bathrooms. You can wear the BT In Touch Pendant in humid conditions, including in the bath or shower, as the BT In Touch Pendant is waterproof.
Welcome
User Phone & Pendant BT In Touch 2000 User Phone and In Touch Pendant 13
User Phone & Pendant At a glance Pendant receiver aerial Aerial receives the Pendant signal to remotely activate the emergency sequence or automatically answer an incoming call in handsfree. Calls button* Use to access the Calls List (the list of numbers that have called you). Handset hook When the phone has been wallmounted, it keeps the handset in place. Calls Store Dire Dial R S Store button Use to store phone numbers in the Quickdial memories and directory.
Handset park (for wall-mount use only) When you leave the phone during a conversation, you can place the handset on here. Display User Phone & Pendant Displays time and date, call information and User prompts. Dial button Press to dial a number shown in the display. Directory button Use to access numbers stored in the directory. Cancel button Cancels the emergency sequence. Also used to delete entries in the Directory and Calls List.
User Phone & Pendant Setting up your BT In Touch 2000 User Phone Please follow all the steps in the order shown. Important The BT In Touch 2000 package is only completely operational once both phones, the BT In Touch Pendant and certain network services have been successfully installed and the whole system has been tested.
Open the battery cover on the underside of your BT In Touch 2000 User Phone. Insert the 6 x AA Alkaline batteries. 4 Select ringer volume HI LOW IMPORTANT The batteries act as a stand-by power source in the event of the mains power being disconnected. If at any time you find that the battery power has been used, you should immediately replace all existing batteries with new batteries. This will ensure that your phone has the maximum stand-by power time.
6 Connect the power cable 7 Uncoil the pendant receiver aerial User Phone & Pendant The pendant receiver aerial which hangs from the back of your BT In Touch 2000 User Phone needs to be uncoiled. Important Please do not tamper with the pendant receiver aerial. Plug the power cable into the socket on the underside of your BT In Touch 2000 User Phone as shown. The cable needs to be pressed into its channel to keep it out of the way.
• Wall-mounted using the base stand. To set the time and date manually User Phone & Pendant Your BT In Touch 2000 User Phone uses the 12-hour clock. Lift the label surrounding the Quickdial memory buttons to reveal the Announce and Setup buttons. DE F See ‘Desk and wall-mounted phone positions’ on page 90.
Setup User Phone & Pendant Volume Setup Press the Setup button (month flashes). Press the -/+ on the Volume button to select the month. Press the Setup button (day flashes). Enter the day using the keypad. Setup Press the Setup button to confirm the setting. Warning alerts If you hear one of the emergency warning alerts, such as “No mains power” ,“Please change batteries” or “Telephone line disconnected” then you must take the necessary action to rectify the problem.
Entering emergency contact phone numbers To enter your emergency phone numbers Store IMPORTANT You can enter up to 3 emergency Carer contact numbers. It is important that you set up your emergency Carer contact numbers correctly. To do this, first enter the phone numbers and names of the Carers into the Quickdial memories. Then separately give emergency status to each Quickdial memory. Press the Store button.
Store Press the Store button. The display then shows: Store up to 3 numbers by repeating this sequence for each of the Quickdial memory buttons. User Phone & Pendant ENTER NAME THEN PRESS STORE Important Enter a name for this phone number. Use the keypad to type in letters by pressing the relevant number buttons, until the letter you want is shown. It is highly recommended that more than one Carer is stored as an emergency contact number.
then THEN PRESS STORE Press the Quickdial memory buttons you wish to give emergency status. The display shows the memories you have selected for emergency status, for example: To confirm and change which numbers have emergency status Store EMERGENCY STATUS If all 3 numbers have M1 M2 M3 emergency status Press Store. The emergency status is announced, e.g. “Emergency status on” or “Emergency status off ”.
User Phone & Pendant Changing Quickdial memory numbers You can only change a Quickdial memory number when the emergency status has been removed from that number. See ‘To confirm and change which numbers have emergency status’ on page 23. To change a number stored in the memory, repeat the process for storing numbers, but enter the new number (see page 21). The new number will automatically replace the old number.
User Phone & Pendant At a glance Small, lightweight and waterproof, the BT In Touch Pendant acts as a portable emergency button for the BT In Touch 2000 User Phone. When pressed in an emergency, the BT In Touch Pendant contacts the BT In Touch 2000 User Phone which starts dialling the stored emergency numbers.
User Phone & Pendant Registering your BT In Touch Pendant If you have a second BT In Touch Pendant, continue holding down the Store button. Registering your BT In Touch Pendant(s) Before using your BT In Touch Pendants for the first time, you need to register them to your BT In Touch 2000 User Phone. Press and release the second Pendant button.
• You are too far from the phone - the maximum range in a clear line of sight, that is, with no obstructions, is 50m. • You have another radio device or transmitter situated near your home which is interfering with your BT In Touch Pendant, such as a fire station nearby. • Something is blocking the signal between the BT In Touch Pendant and the phone, such as, unusually thick walls, a tree or a garden shed.
User Phone & Pendant BT In Touch Pendant life The BT In Touch Pendant will normally work for about 5 years (based on 2 presses per day). The BT In Touch Pendant is a sealed unit which does not require maintenance. When the batteries are low and you wish to buy a replacement BT In Touch Pendant, simply ring BT on Freefone 0800 800 150 or ring the product Helpline on 0845 6011 406. The BT In Touch Pendant is also waterproof and floats on water, so you can safely wear it in the bath or shower.
To use the BT In Touch Pendant in an emergency, you simply press the Pendant button. The small red light will flash to confirm that the Pendant button has been pressed. Your BT In Touch 2000 User Phone will dial the stored emergency contact numbers you have programmed (see page 22).
User Phone & Pendant Emergency announcements The emergency announcement is the message which will be heard by the Carer when they answer an emergency call. The announcement tells the Carer that there is an emergency but can also convey important information about the User, for example “I am an asthmatic and my call-out doctor’s phone number is...”. To record a personal emergency announcement Announce Setup Lift the label surrounding the Quickdial memory buttons to reveal the Announce and Setup buttons.
Announce If you wish to hear the new announcement again, press and release the Announce button. Store Press the Store button. Your BT In Touch 2000 User Phone will play back “Your emergency announcement is...” and then the original pre-recorded emergency announcement. User Phone & Pendant announcement is...” and then the new personal message.
User Phone & Pendant The BT In Touch 2000 User Phone in an emergency Starting an emergency call There are two ways to start the emergency sequence on the BT In Touch 2000 User Phone - from your BT In Touch Pendant and from your BT In Touch 2000 User Phone itself. From your BT In Touch Pendant Press the Pendant button on the BT In Touch Pendant, the light will flash to confirm that the button has been pressed.
When the emergency call is answered and the 3-digit code (555) has been entered by the Carer, both the beeps and the emergency announcements will stop and the User will be able to speak to the Carer in handsfree. The handset does not work for the Users own personal safety. This is to prevent the handset being accidentally knocked off and then both parties (Carer and User) being unable to communicate with each other.
User Phone & Pendant The BT In Touch 2000 User Phone in normal use the prefix 141 inserted before the Carers telephone number. See page 38 for ‘Storing names and numbers in the Directory’. Making and receiving calls To make a call Once this prefix has been entered, when you dial the relevant number from the Directory, the BT In Touch 2000c Carer Phone will ring as normal but the emergency light will not flash and beep as it would in an emergency. This will prevent any unnecessary alarm for the Carer.
When the phone rings, either: To make a handsfree call Handsfree Pick up the handset and speak. The handsfree light comes on and you can hear the dialling tone. Or Handsfree Press the Handsfree button. Dial the number you require. Press the Handsfree button. Now speak to your caller through the microphone. Or Press the Pendant button. You can lift the handset at any time during the conversation.
User Phone & Pendant Redial To redial the last number dialled Handsfree Redial To view the Calls List Calls Lift the handset or press the Handsfree button. Press the Calls button. The display shows details of the most recently received call. 2:39 pm 15 APR 0181 100 5678 Press the Redial button. The phone will automatically dial the last number dialled. Each press of the Calls button displays the previous call.
Calls Cancel Press and hold down the Calls button to scroll through the Calls List until you come to the entry you wish to delete. Press the Cancel button twice in quick succession. You will hear 2 beeps and the display will show: To copy numbers stored in the Calls List to the Directory Numbers stored in the Calls List can be copied to the Directory. Store Press the Store button. The display shows: 2:39 pm 15 APR SELECT LOCATION Directory Press the Directory button.
User Phone & Pendant Using the R (Recall) button R This button is used with some network services or if your phone line is connected to a switchboard. To find out more about BT Select Services, refer to page 85, or call BT on Freefone 0800 800 150. Secrecy To use the Secrecy button This allows you to talk to someone in the same room, without the person on the other end of the line hearing your conversation. Secrecy Directory You can store up to 10 names and numbers in the directory.
then ENTRIES XX ENTER NUMBER THEN PRESS STORE Dialling from the Directory Directory Enter the phone number. Store Press the Store button. The display shows: Dial Press the Directory button repeatedly until the display shows the number you wish to dial. Press the Dial button. The entry shown on the display is dialled automatically. ENTER THE NAME THEN PRESS STORE Enter the name of the person you wish to store (see page 23 for how to enter names).
User Phone & Pendant Using your Cancel button to stop an emergency call The Cancel button has a dual function. It can be used to stop an emergency call and also to delete entries in the Calls List and Directory. To stop an emergency call Cancel Press and hold down the Cancel button until the emergency light stops flashing and beeping.
VOICE ON SET UP With voice prompts set to ON, the following are examples of what you can expect to hear: TELEPHONE LINE DISCONNECTED If you press the 1 button, “One” will be announced. Optional settings of the BT In Touch 2000 User Phone If you press the M1 button, “Dialling memory one” will be announced. (Only if emergency status has been given to that Quickdial memory). You can use the Setup button, located under the memory label, to set and change the optional feature settings.
User Phone & Pendant To set the emergency cancel timer Announce Setup Setup Display contrast control Adjust the contrast of the display to your preferred level. Lift the Quickdial memory label to reveal the Setup button. Press the Setup button. Then press the 2-digit code to change the relevant setting: 10 The emergency cancel timer is set to a 1-second delay (the default setting.
User Phone & Pendant Returning your BT In Touch 2000 User Phone to its factory settings Follow the procedure below to restore the original settings. To return your BT In Touch 2000 User Phone to its factory settings Lift the Quickdial memory label to reveal the Setup button. Announce Setup Setup Press the Setup button. The display shows: SETUP GH I AB C Press 4 then 2. The display shows the digits and you hear a beep after each digit is entered.
User Phone & Pendant
Carer Phone BT In Touch 2000c Carer Phone 45
Display At a glance Displays time and date, call information and User prompts. Calls button* Used to access the Calls List (the list of numbers that have called you). Handset hook Carer Phone When the phone has been wall-mounted, it keeps the handset in place. Calls Dire Dial Store button Use to store phone numbers in the Quickdial memories and directory. Store R Speaker AB C When in handsfree, your caller’s voice will be heard through the speaker.
Handset park (for wall-mount use only) When you leave the phone during a conversation, you can place the handset on here. Dial button Press to dial a number shown in the display. Directory button Use to access numbers stored in the directory. c Cancel Button Stops the BT In Touch 2000c Carer Phone emergency light from flashing and beeping. Also used to delete entries in the Directory and Calls List.
Setting up your BT In Touch 2000c Carer Phone Please follow all the steps in the order shown. Carer Phone IMPORTANT To benefit from all the functions of the BT In Touch 2000 package, the Carer must subscribe to a Caller Display network service before following the setting-up instructions.
4 Select ringer volume Warning Before installing (or replacing) the batteries, the phone must be disconnected from the phone line and the mains power. RINGER VOLUME HI LOW OFF Please note The BT In Touch 2000c Carer Phone will beep and a warning message will appear in the display if the telephone line is disconnected or there is no mains power. Don’t worry - this just means the alert features on the phone are working. The ringer volume switch is on the underside of your phone.
6 Connect the power cable • Flat on a table or desk. Carer Phone • Raised position on a table or desk using the base stand. Plug the power cable into the socket on the underside of your BT In Touch 2000c Carer Phone as shown. The cable needs to be pressed in to its channel to keep it out of the way. The way you do this will depend on how you have positioned your phone (with or without the base stand, wall-mounted or not). See ‘Desk and wall-mounted phone positions’ on page 90.
Setup Press the ✱ button to set AM. or Press the # button to set PM. If you have not subscribed to a Caller Display service, you can set the time and date manually. Setup Press the Setup button (month flashes). Volume Press the -/+ on the Volume button to select the month. Setup Press the Setup button (day flashes). To set the time and date manually Your BT In Touch 2000c Carer Phone uses the 12-hour clock. Lift the label surrounding the Quickdial memory buttons to reveal the Setup button.
Carer Phone Storing User numbers in your BT In Touch 2000c Carer Phone Select ‘location’ by pressing one of the memory buttons, either M1 or M2 or M3. The display shows (if M2 was pressed): For your BT In Touch 2000c Carer Phone to function properly, you must subscribe to a Caller Display and Call Waiting service and programme your phone with the names and phone numbers associated with your User(s).
O GH I N M Press the 6 button until O is shown. Store O Press the 4 button until H is shown. The display shows: Press the 6 button until N is shown. 12:00 AM 01 JAN SELECT LOCATION Please note Press the # button. The display shows: When storing and editing names and numbers, you can use the -/+ on the Volume button to move the cursor left and right or add a space and the 1 button to enter + or - in the name, for example. Mum + Dad.
To confirm and change which numbers have emergency status Store Press the Store button. Press the # button. The display shows, for example: Please note As the Carer, if any of your emergency contact numbers relies on a switchboard, for example, the call goes to an office where a secretary/switchboard operator receives the call before passing it on to you, then you are advised to inform and train them in how to manage an emergency call from the User.
Press the Dial button. You may hear instructions from your network. To cancel the Divert feature Divert Enter the phone number you wish to divert all calls to. The display shows: When confirmed by the network, replace your handset. OPERATE DIAL TO CANCEL DIVERT Dial Please note Not all networks will give voice confirmation. ✓ Press the Divert button twice. Press the Dial button. When confirmed by the network, replace your handset.
JK JK JK L In the event of an incoming emergency call, the BT In Touch 2000c Carer Phone will ring and beep and the orange Emergency light will flash. Taking control of the emergency call by entering the 3-digit code L If you (the Carer) have subscribed to a Caller Display network service and allocated Quickdial numbers with emergency status, then the BT In Touch 2000c Carer Phone will alert you every time an emergency call comes in from the User’s number.
During an emergency call, you can remotely control certain functions of the BT In Touch 2000 User Phone. Please note Whilst in this mode, you will be able to hear the User but the User will not be able to hear you. To cancel amplification To amplify your voice for the User TU V W Z XY If you think that the User is unable to hear you, you can amplify your voice through the loudspeaker on the BT In Touch 2000 User phone by pressing 9.
To do this, you should hang up either by replacing the handset or pressing the Handsfree button. You are now able to dial another number. Carer Phone In addition to ‘clearing down’ your BT In Touch 2000c Carer Phone, if you wish to clear down the BT In Touch 2000 User Phone, returning it to an idle state (i.e. so the User is able to make further calls), you should press 6 ✱ ✱. Important This feature is particular to your BT In Touch 2000c Carer Phone.
The BT In Touch 2000c Carer Phone in normal use To receive a call When the phone rings, either: To make a call Carer Phone Making and receiving calls Pick up the handset and speak. Lift the handset and listen for a dialling tone. Or Handsfree Press the Handsfree button. Handsfree Lift the handset, or press the Handsfree button. Press the required Quickdial memory button, for example M1, M2 or M3. The number stored on that Quickdial memory button is dialled.
Using handsfree The handsfree feature allows you to use the phone without picking up the handset, giving you more freedom while you are speaking on the phone. You can hear the caller’s voice through the built-in speaker. Carer Phone You can adjust the speaker volume with the handsfree speaker volume control on the front of the phone. Handsfree To answer a call in handsfree Handsfree Press – to reduce the volume. Volume Press + to increase the volume.
Your BT In Touch 2000c Carer Phone can store up to 30 incoming numbers with the time and date of each call. If you have stored the name of the person in the Directory, then the name will be displayed, rather than the number. Your calls will be listed in date/time order. When a new call has been received, the red incoming call indicator light will flash to let you know. To dial a number shown in the Calls List Calls 2:39 pm 15 APR 0181 100 5678 Dial Press the Calls button.
you come to the entry you wish to store, for example: To delete all calls from the Calls List ENTER NUMBER 0181 100 5678 Display any call from the Calls List. Cancel Press and hold down the Cancel button for about 6 seconds until the display shows: Store The display shows: LIST EMPTIED Carer Phone Press the Store button. ENTER NAME THEN PRESS STORE To copy numbers stored in the Calls List to the Directory Enter the name using the keypad. (See page 52.) Store Press the Store button.
Using the Quickdial memories To dial a Quickdial memory number Handsfree Lift the handset, or press the Handsfree button. R This button is used with some network services or if your phone line is connected to a switchboard. To find out more about BT Select Services, please call BT free on 0800 800 150. Press the required Quickdial memory button, for example M1, M2 or M3. The number stored on that Quickdial memory button is dialled.
Directory Store You can store up to 10 names and numbers in the Directory. ENTER THE NAME THEN PRESS STORE Enter the name of the person you wish to store (see page 52 for how to enter names). Please note Carer Phone When storing and editing names and numbers, you can use the -/+ on the Volume button to move the cursor left and right and add a space and the 1 button to enter + or - in the name, for example Mum + Dad. Press the Store button. The display shows: Store Press the Store button.
Directory Cancel Press the Directory button repeatedly until the display shows the entry you wish to delete. Press the Cancel button twice. The display shows: (after first press) PRESS CANCEL TO DELETE Your entry has now been deleted. To use your Cancel button The Cancel button has a dual function. It can be used to stop the emergency light flashing and beeping (see ‘Receiving a call from the User’ on page 59) and also to delete entries in the Calls List and Directory.
Optional settings for the BT In Touch 2000c Carer Phone Please note The maximum back-up period is 7 hours - however, if the phone is in constant use, the back-up period could be as little as 1 hour. Telephone line disconnected When the telephone line cord is not connected to the telephone line socket, the display will show: Carer Phone TELEPHONE LINE DISCONNECTED You can use the Setup button, located under the memory label, to set and change the optional feature settings.
Testing your BT In Touch 2000 package in an emergency situation Testing the package is particularly important after setting up for the first time. Please Note You will need two people to test whether your BT In Touch 2000 package is working correctly, one person by the BT In Touch 2000 User Phone and one person by the BT In Touch 2000c Carer Phone.
At the BT In Touch 2000 User Phone At the BT In Touch 2000c Carer Phone Press the orange Emergency button on the BT In Touch Pendant. Testing in an emergency situation If you have not given emergency status to any of your Quickdial memory numbers, you will hear 3 beeps and the message “Warning. No emergency numbers” when you press the Emergency button on the BT In Touch Pendant.
At the BT In Touch 2000 User Phone continued... At the BT In Touch 2000c Carer Phone continued... Both the User and the Carer will hear the emergency announcement: “Emergency Call (plus any personal message). Emergency Call. Please enter the 3 digit code” Both the User and the Carer will hear the emergency announcement: “Emergency Call (plus any personal message). Emergency Call. Please enter the 3 digit code” This will continue until the 3-digit code (5 5 5 ) is entered by the Carer.
At the BT In Touch 2000 User Phone continued... Now press the Emergency button again, this time on the BT In Touch 2000 User Phone. The display shows the name of the first Carer contact and their number is dialled. 2:39PM 15APR TRYING M1 then DIALLING M1 CARER 1 At the BT In Touch 2000c Carer Phone continued... The BT In Touch 2000c Carer Phone will ring again, the emergency light will start flashing and the phone will start beeping. This time, answer the call and input the 3-digit code (5 5 5 ).
At the BT In Touch 2000 User Phone continued... At the BT In Touch 2000c Carer Phone continued... Stop the flashing light by pressing and holding the Cancel button. You will hear the Carer hang up and the User Phone will automatically clear down. Clear down by pressing the Handsfree button. Now make another Emergency Call by pressing the Emergency button. The BT In Touch 2000c Carer Phone will ring again, the emergency light will start flashing and the phone will start beeping.
Testing the range of your BT In Touch Pendant Now test the range of your BT In Touch Pendant in your home environment - you may want to use 2 people to do this. Helpful timer whilst testing your Pendant/Emergency button To set the delay time There are 2 settings which set the delay time between pushing the Emergency button (phone/pendant) and starting the emergency sequence.
Enter 10 from the keypad (for a 1-second delay). 1 SECOND DELAY SET UP Setup Press the Setup button. You will hear a double beep to confirm. IMPORTANT After running the test, return the emergency timer to the setting you wish to use in an emergency. Incoming emergency call when you are already on the line If you are on a call with someone else and the User makes an emergency call to you, you will hear the Call Waiting ‘beep’ (if you have subscribed to the BT Call Waiting Select Service).
BT In Touch 2000 package 4 Carer options The BT In Touch 2000 package facilitates easy contact between a person (the User) and the people who look after them (the Carers). Over time, the level of care required by the User is likely to change. Furthermore, the Carer’s situation may also change and they may not be able to offer the level of support required. The BT In Touch 2000 package offers 4 Carer options to allow for these changes. 1.
Emergency sequence for ‘Carer option’ START OF EMERGENCY SEQUENCE AT THE USER’S PREMISES Carer 1 BT In Touch Pendant First cy gen emer er is numb ed call The BT In Touch 2000 User Phone continues the emergency sequence • If the Carer (1, 2 or 3) does not answer the call within 1 minute, or the call is answered but the 555 emergency code is not entered.
2. Carer + Careline option* Where you take a low-cost, part-time subscription to a careline service provider Up to 3 of the BT In Touch 2000 User Phone’s Quickdial memory buttons can be set with your chosen Carer contact numbers. These numbers are automatically dialled in an emergency. If none of the 3 Carers answers the emergency call, the call will automatically be connected to a careline service provider.
Emergency sequence for ‘Carer + Careline’ option START OF EMERGENCY SEQUENCE AT THE USER’S PREMISES Carer 1 If Carer 1 does not stop the sequence, Carer 2 is called BT In Touch Pendant First cy gen emer er is numb ed call BT In Touch Pendant button or Emergency button on the BT In Touch 2000 User Phone is pressed Careline service provider Carer 2 If Carer 2 does not stop the sequence, Carer 3 is called 4 Carer options BT In Touch 2000 User Phone Careline operator speaks to the User via the loudsp
3. Careline option* 4. Careline Holiday option* Where the careline service provider answers all emergency calls If you wish, you can choose to use a careline service provider as your only contact number in an emergency. You may choose to do this at any time, even if you have previously been using the Carer, or Carer + Careline options. If you have chosen to switch from either of these options to full-time careline support, you need only call one of the careline numbers (see page 103).
Emergency sequence for ‘Careline’ or ‘Careline Holiday’ options START OF EMERGENCY SEQUENCE AT THE USER’S PREMISES User listens and speaks to the careline operator ‘handsfree’ via the loudspeaker BT In Touch Pendant BT In Touch 2000 User Phone makes call direct to Careline BT In Touch 2000 User Phone BT In Touch Pendant button or Emergency button on the BT In Touch 2000 User Phone is pressed 4 Carer options 24hr Careline service provider Careline operator speaks to the User via the loudspeaker, takin
Carer emergency memo card With your BT In Touch 2000 package, you will have received an emergency memo card. If you misplace or lose this card, you can take a copy of this page for a quick reference of what happens in an emergency. Emergency sequence for Carers • Your phone will ring. You receive the call. • You will hear the emergency announcement. • Dial 5 5 5 to take control of the emergency. You will hear “Code accepted”.
Setting up support from a careline service provider How to subscribe to your careline service provider Talking to the careline service provider in an emergency Once you have decided on a careline service provider, you should contact them to arrange your subscription. For more information on careline service providers, see pages 102/3.
Setting the Carer + Careline option To use the Carer + Careline option you should store your Carer numbers as normal, making sure to give them emergency status. See ‘Giving emergency status to numbers’, on page 23. The careline service provider will then program your BT In Touch 2000 User Phone with their emergency contact number. Setup Press the Setup button. You now hear a double beep to confirm that the Carer + Careline Option has been set.
3. When the programming is complete 2. On answering (either by the handset your BT In Touch 2000 User Phone will clear down automatically. or ‘handsfree’), the careline service provider will remotely program your BT In Touch 2000 User Phone with their emergency contact number. 4. To ensure that the programming has been successful, make a test call by pressing the Emergency button (phone or Pendant). 3. When the programming is complete your BT In Touch 2000 User Phone will clear down automatically. 4.
The display changes to: The display changes to: CARER Setup then Press the Setup button. You now hear a double beep to confirm that the Carer option has been restored. Returning the BT In Touch 2000 User Phone to its factory settings Follow the procedure below on the BT In Touch 2000 User Phone to restore its original settings. To return the BT In Touch 2000 User Phone to its factory settings Lift the label surrounding the Quickdial memory buttons to reveal the Announce and Setup buttons.
BT Select Services Important For your BT In Touch 2000c Carer Phone to function properly, the Carer must subscribe to a Caller Display service. Please note It is highly recommended that the Carer also subscribes to both a Call Waiting and Call Diversion network service to avoid missing any emergency calls. Caller Display With Caller Display you know who’s calling before you even lift the handset. Your BT In Touch 2000c Carer Phone receives caller information which is transmitted over the BT network.
Caller Display with Calls List: If the call is not answered, the caller’s number (and name) are stored in the Calls List. You can display and dial any number from the Calls List at the touch of a button. To use Call Diversion with your BT In Touch 2000c Carer Phone Divert See page 54 ‘Using the Divert button’. Please note If you are connected to a network other than BT, you will first have to subscribe to that network’s Caller Display service. Call your network provider for more information.
To switch Call Diversion off: Handsfree Call Waiting Lift the handset or press Handsfree. Press the # button. Enter the relevant diversion code. (21, 61 or 67) Press the # button again and listen to the confirmation announcement of your instructions. If you are already on the phone and another call is coming in, Call Waiting tells you with a series of gentle beeps. You can put your original caller on hold and take the second call. There is a subscription charge for this service.
Ring Back To check the Call Waiting setting Handsfree Lift the handset or press Handsfree. Press the ✱ button. Press the # button. GH I DE Press the 4 button. Ring Back calls you back when an engaged number becomes free. Your BT In Touch phone will ring and as soon as you pick up the handset (or press the Handsfree button), you will hear the number you want ringing. There is a charge for this service. F Press the 3 button. Press the # button. To use Ring Back Listen to the announcement.
To end the second call: Three Way Calling Press the Recall button. You hear the dialling tone. R This lets you talk to 2 people at the same time. This is a subscription charge for this service. PQ RS Press the 7 button. You are now connected only to your original caller. To use Three Way Calling 1471 Call Return When you are already talking to one caller: Press the Recall button. Your current caller is put on hold. You hear the dialling tone. R Dial the second phone number.
Desk and wall-mounted phone positions Please note • Wall-mounted using the base stand. Check that you have installed the batteries and set your base switches to the settings you want before you attach the base stand. See page 16 (User Phone) or page 48 (Carer Phone). Both of your BT In Touch Phones can be positioned in 3 ways: • Flat on a table or desk. Raised Your BT In Touch Phones can be placed on a table or desk and raised using the base stand.
Insert the base stand into the holes in the base of your phone marked ‘RAISED’. You may need to push quite hard to fix it securely. Use the base stand provided as a template to pencil on the wall where the drill holes should go. Drill the holes (diameter 5.5mm) for the screws. Insert the wall plugs provided (if required). Drive the screws into the wall, leaving about 5mm free on which to hang the phone.
Rotate the handset hook 180˚ so that you can hang up the handset when the phone is wall-mounted. Hang the holes on the back of the phone over the screwheads and gently pull the phone downward to make sure it is securely in place. 1 2 Desk and wall-mounting Feed the phone line through the bottom of the wall-mounted base stand to allow the cable to rest flat against the wall.
Maintenance General Simply clean your BT In Touch Phones with a damp cloth (not wet) or an antistatic wipe. Never use a dry cloth as this may cause a static shock. Service Within guarantee If you experience a problem with your BT In Touch 2000 User Phone or BT In Touch 2000c Carer Phone, you should contact the BT In Touch Product Helpline on 0845 6011 406. Calls are charged at local call rates. If the problem is not remedied, you will be advised to contact your original point of purchase.
Ordering additional BT In Touch Pendants The battery low warning will start to flash when your BT In Touch Pendant has about a year’s life remaining. This should give you ample time to order a new BT In Touch Pendant. The batteries cannot be replaced, therefore you must order a new BT In Touch Pendant. You will need to register the new BT In Touch Pendant on to your BT In Touch 2000 User Phone and dispose of your old BT In Touch Pendant.
Help and advice If you cannot find the information you require in this section, then phone the BT In Touch Product Helpline on 0845 6011 406 What is the 3-digit code to stop the emergency sequence? JK JK JK Replacing phone batteries After a time, you may find that the batteries are running out. When the batteries need replacing - L L L The Carer must press the 5 button three times. The Carer will hear the battery low warning beep and BATTERIES LOW will appear on the display.
Spare batteries AA Alkaline batteries are available from BT Shops. Battery/old BT In Touch Pendant disposal Do not immerse the batteries in water. Do not throw the batteries or the old BT In Touch Pendant into fire, or dispose of them with ordinary domestic refuse. Your batteries contain cadmium. Check your local regulations for special disposal instructions.
Someone else is using the telephone line in the User’s home in the event of an emergency If the User presses the Emergency button (phone or Pendant) but another person is already using the telephone line, the BT In Touch 2000 User Phone will announce over the loudspeaker and down the telephone line “Emergency call. Please hang up now”. The BT In Touch 2000 User Phone will then wait a few seconds and attempt to start the emergency sequence.
My BT In Touch Pendant does not work Check that you have successfully registered the BT In Touch Pendant and that your BT In Touch 2000 User Phone is properly installed with mains power, batteries and the telephone line is connected to the phone socket. Check that the BT In Touch Pendant batteries are not low or dead - you may have to replace the BT In Touch Pendant (see next point).
Also check that the Quickdial memories have been given emergency status on both the BT In Touch 2000 User Phone and 2000c Carer Phone. To find out more about BT Select Services including Caller Display, ring BT on Freefone 0800 800 150. Number withheld Any telephone number used for either the User or Carer in an emergency should not be a ‘number withheld’.
Technical specification for the complete BT In Touch 2000 package BT In Touch Pendant Radio frequency ........................................173MHz Transmitted power ....................................Less than 10mW Range .......................................................50 metres free-field Important note: The range can be greatly reduced where conditions are not ideal, (i.e. in certain buildings or near bodies of water, etc). Battery life .................................................
BT In Touch 2000c Carer Phone 101 Technical specification Power supply ............................................12V,300mA Batteries....................................................6 x AA Alkaline Standby power .........................................7 hours Signalling...................................................Tone Recall key function ....................................Timed Break Recall Handsfree .................................................
Where to go for more information BT In Touch Product Helpline If you are experiencing difficulties with any element of your BT In Touch 2000 package and the user guide has not been able to help, call the BT In Touch Product Helpline on 0845 6011 406. Your conversation may be recorded for training and quality assurance purposes. BT Age & Disability If you would like to talk to someone about the products and services BT provides for disabled customers, call BT Age & Disability on Freefone 0800 800 150.
Information on carelines Different careline service providers offer differing levels of service. Some providers will be in your local area while others will offer a consistent level of service across the whole country. For more information, you should contact one of the following: The Princess Royal Trust for Carers 0171 480 7788 Carers National Association 0345 573 369 The UK Association of Carelines 01634 304 200 Age Concern 0800 00 99 66 Your local doctor Tel no.
Index 141 1471 555 999 calls 34,38,59 89 7,56 24 Advice Aerial (Pendant) 95 18 Batteries Carer Phone: disposal installation recommended type replacement User Phone: disposal installation recommended type replacement Index Call Diversion Call Return Call Waiting Caller Display Calls button 104 96 48 49 48,95 96 16 17 16, 95 86 89 87 85 36,61 Calls list copying to Directory delete a call delete all calls dial from view Cancel button Careline Holiday option Careline option Careline service providers m
30 31 31 30 7,8 Careline option Careline Holiday option testing Emergency set-up Emergency status 79 79 67 21 22,53 56 57 57 57 31,32 56 33,40,58 56 57 32 58,73 33 58,73 40 41 42 56 5 23,54 21 22,53 52 80 Factory settings, restoring 43, 84 Guarantee 93 Handsfree Help & advice 35,60 95 Maintenance Making a call handsfree non-emergency call (to Carer) Quickdial number 93 34,59 35,60 34 34,59 Pendant answering incoming calls at a glance battery low warning detachable mounts emergency use life norma
18,50 18,50 Quickdial memory numbers changing numbers dial storing 24,63 34,59,63 52 Recall Receiving a call Redial Returning to factory settings Ring Back Ringer tone Ringer volume 38,63 35,59,60 36,60 43,84 88 17,49 17,49 Safety instructions Secrecy Select Services 1471 Call Return Caller Display Call Diversion Call Waiting Ring Back Three Way Calling Setting up (Carer) Setting up (User) Settings - optional Carer User Status announcements Storing numbers (User) 11 38,63 85 89 85 86 87 88 89 48 16 I
Index
Offices worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract. © British Telecommunications plc 1999. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. BT In Touch 2000 package (12/00) 11.
