User guide
Help 37
Q
My computer is showing a message ‘Windows cannot congure this
wireless connection’ when I try to set up a wireless connection.
What can I do?
Your wireless adapter’s pre-installed wireless software is preventing you from using
the Windows standard wireless adapter’s software. Find the wireless adapter’s
software on your computer by clicking Start then All programs and looking through
the list. Once you nd this software, you can either use it to set up your wireless
connection – its help function may be useful if you’re not sure how to do this – or
there may be a tick box that allows Windows to control the wireless set-up.
Q
What do I do if a dial-up networking window appears when trying to
connect to the internet?
This may be caused by your computer browser’s set-up. To stop it happening,
follow the instructions below.
Windows Mac OS X
1 Go to Start and click Control Panel then
click Internet Options.
Or, for Windows 7 only: go to Start and
click Control Panel, then Network and
Internet, then Internet Options.
2 Click the Connections tab
3 Select Never dial a connection
4 Click LAN Settings…
5 Tick Automatically detect settings
6 Click OK twice
1 Select System Preferences then
Network to show: Network Port
Congurations
2 Drag Internal Modem to the bottom
of the list, or ‘untick’ it to make it
inactive
Once your computer is successfully connected to the internet, you’re ready to
explore your broadband service’s great features, including security, email,
content screening, internet access control, BT Business Broadband Voice –
and more. Please go to www.bt.com/business/help/bre
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