User guide

Help 25

POWER

DSL

LAN1

Power light is ashing green

Your modem is restarting. Please wait a couple of minutes for your modem’s

DSL light to glow green.

POWER

DSL

LAN1

DSL light is off

Broadband isn’t active on your telephone line or there’s a problem with the

broadband signal reaching your modem.

1 Check that the DSL cable is plugged in between the DSL socket of the

Openreach modem and the data connection on your master phone socket

or data extension socket.

2 If a data extension cable has been installed to position your Openreach modem

away from your mains phone socket, make sure that the lead is connected and

hasn’t been damaged.

3 Try resetting the modem. Press and hold down the Reset button on the back of

the modem for ve seconds and wait a couple of minutes for the Power light to

come on.

4 If the DSL light is still off, call us on 0800 169 3809 (please make sure you’re at

your computer, and that it’s turned on, when you call).

POWER

DSL

LAN1

DSL light is ashing green

Your modem is connecting to broadband. Please wait a while.

1 If the DSL light continues to ash, try restarting your modem. (Unplug the

power supply, wait a few moments then plug it back in.)

2 If the DSL light is still ashing, call us on 0800 169 3809 (please make sure

you’re at your computer, and that it’s turned on, when you call).

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