User guide

18 Help
Help
How to get help – if you need it – including with connecting to
broadband and general troubleshooting.
Use this section to nd help with… Page
Connecting to the internet using your Fibre Hub 18
Setting up or using a BT Business Total Broadband Fibre feature 23
Troubleshooting the Openreach modem 24
General troubleshooting 27
Help with connecting to the internet using your Fibre Hub
For example: you can’t browse the internet or send email, and your internet
connection’s very slow.
What to do…
1 Try restarting
Switch off power at the mains power socket and unplug the power cable from your
Fibre Hub. Wait for one minute then turn the power back on and plug the cable
back into your Fibre Hub.
Restarting xes most connection problems.
Learn about… Extra features Help Your Fibre Hub