User guide

Help 

 resetting your Hub means you also have to reapply any changes
you’ve made to the Hub software. These changes may include:
• activating BT Business Broadband Voice – see page 28
• any wireless settings you may have changed
• your Hub password and any Hub Manager changes – see page 52
• port forwarding settings
To reset your Hub to its factory default settings, removing all personal settings:
 use a pin or paperclip to press and hold the recessed Reset button on the back of
your Hub for 15 seconds until your Hub lights go out
 stop pressing and wait for the Hub’s Broadband light to glow green – this may
take several minutes
Alternatively, you may reset your Hub using your Hub Manager.
 Open your web browser and type in the
address bar and press Enter or your return key.
 Select the Settings tab, then the Diagnostics tab, followed by the Resets link.
 In the Reset to Factory Default State, click the Reset button. You may be asked
to enter your password – if you haven’t changed it, the default password is the
same as the serial number on the side of your Hub.
Please note: BT Openzone will be enabled when you reset your Hub.
For more information on BT Openzone, see page 27.
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