User guide

 Help
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 
Although the new BT Business Total Broadband is a contended service, it isn’t
contended at the exchange level by the previous 20:1 and 50:1 ratios. However,
this doesn’t mean that you’ll receive a one-to-one contention. The contention
happens at the national level and only at busy periods.
BT plans the whole network to provide good performance and shares its national
infrastructure between all users. This works well, as consumer use in the business
day is low, which gives a very good performance for business customers.
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 

A number of factors at your business premises may affect the speed of your
broadband connection.
  – Attaching more than one computer to your
broadband connection may slow down your connection speed.
  – If your computer is running at a slow speed (e.g. the
rst time it connects to the internet, loading new security software and email
programs), this may slow down your connection speed.
  – Too many things happening over your broadband line may
affect the quality of service you receive. Simply try to reduce the number of
things happening at once over your broadband line.
  – To improve performance, we recommend that
you use Ethernet cables or wireless connections and lters, and that you move
your Hub and/or computer away from any heavy-duty electrical equipment.
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 
Follow these steps:
 connect your computer to your Hub, using the yellow Ethernet cable
 open a web browser and type in  to access your Hub Manager or,
if that doesn’t work, type in 
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