User guide

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> You don’t need your BT Connect email address (i.e. your BT Business Total
Broadband username) or its password to connect to BT Business Total
Broadband, but you do need them to access your email. To connect to
broadband, you use your network login username
> If you can’t nd these details, call us on 0800 800 154*
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 

These details were sent to your preferred email address when you ordered the service.
To access your email, type  into your web browser.
Your BT Business Broadband Voice username is the same as your BT Business
Broadband Voice 056 number.
If your Hub’s Phone light is green, you can also nd your BT Business Broadband
Voice phone number using your Hub Manager (see page 52).
If you can’t nd your BT Business Broadband Voice username (your username
is the same as your BT Business Broadband Voice 056 number) and password
by checking your email or Hub Manager (see page 52), go to

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 
Turn it off and unplug it from the main power socket. Then follow the leads and
unplug them from your computer and phone socket. If it’s connected to an
ADSL lter, unplug it from the lter. Follow the  guide or the set-up
instructions on page 6.
If you no longer need old electrical equipment, please dispose of it following
your local authority’s recycling advice. For more information, contact your local
authority or the equipment’s seller.
* Calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See  for details.
All calls made to BT or from BT may be recorded to help us give you a better service.
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