User guide
Help
We recommend that you run the CD included in your Welcome Pack and install
Desktop Help. Desktop Help
(see page 4) identies problems with your broadband,
email or Wi-Fi connection, suggests quick xes or xes problems remotely.
In this section, you’ll nd some answers to the more common connection problems.
If you’re online, see for lots more help
and advice.
My CD won’t run. What should I do? 39
How do I make a connection to my computer without using the CD? 39
Where can I nd my email address and password? 39
Where can I nd my BT Business Broadband Voice username (056 phone
number) and password?
40
I already have a modem or router. What should I do? 40
I already have a BT Business Hub. What should I do? 41
Can I use an extension lead to connect my Hub to my phone socket? 41
Fitting lters – what do I do? 42
I have an ADSL master socket. Do I still need to use lters? 44
Can I connect more than one telephone to a lter? 44
What do I do if I don’t have enough ADSL lters? 44
My broadband connection to my Hub is unreliable. What should I do? 45
Why does my broadband speed seem slow? 45
Is my broadband a contended service? If so, what is the contention ratio? 46
Is there anything I can do to improve the speed of my broadband connection? 46
More…
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