User guide
Help
try unplugging the lter and plugging
your phone directly into the phone
socket – if there’s a dial tone this
means there’s a faulty ADSL lter.
Try swapping the lter
if you’re using an extension socket or
extension lead, plug the ADSL lter
directly into the main phone socket
and listen again
the
extension lead, wiring or socket is faulty.
Call us on 0800 800 154* or contact a
qualied engineer for help. You can try
connecting your Hub to your main phone
socket. If the Broadband light turns green,
your Hub’s now connected to broadband.
Connect your computer to your Hub and
open your web browser.
there’s a problem with your telephone
line. Call us on 0800 800 154*.
check broadband service status by
calling 0800 169 0199*. If service is
okay, and you’re using an extension
lead or extension socket, plug the
ADSL lter and Hub directly into the
main phone socket
unplug any other telephone devices
(such as telephones, fax machines,
digital TV boxes) in your ofce, leaving
only your Hub and its ADSL lter
plugged in
either your ofce’s wiring or an
ADSL lter may be faulty. Reconnect each
ADSL lter and telephone device in turn,
checking the Broadband light, to nd out
if one is faulty. Also make sure that every
telephone device that’s plugged in uses
an ADSL lter. If you moved your Hub,
try moving it back. When the Broadband
light is green, and your computer is
connected to your Hub, open your web
browser – you should now be connected
to the internet.
and
today is your activation day, please
wait until after 8pm. If you still have no
Broadband light after 8pm, call us on
0800 800 154* (please make sure you’re
at your computer, and that it’s switched
on, when you call).
* Calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See for details.
All calls made to BT or from BT may be recorded to help us give you a better service.
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