User guide
Help
POWER
POWER
BROADBAND
BROADBAND
INTERNET
INTERNET
Broadband is active, but your Hub can’t connect to it.
Restart your Hub by unplugging the power cable and plugging it in again.
If, after a couple of minutes, the Internet light is still red, check broadband
service status by calling 0800 169 0199*.
Wait a couple of minutes until the Internet light glows green and open your web
browser on your computer to check you’re connected to the internet.
We recommend that you use the CD (included in your Welcome Pack) to install
and run Desktop Help (see page 4) to help you x connection problems.
When you’ve installed Desktop Help, you’ll see the
icon on your desktop.
If the Internet light is still red, call us on 0800 800 154* (please make sure
you’re at your computer, and that it’s switched on, when you call).
POWER
POWER
BROADBAND
BROADBAND
INTERNET
INTERNET
Make sure it’s after 8pm on your broadband activation day. If not, please wait
until after this time.
If it’s after 8pm on your broadband activation day, check that the broadband
cable is correctly inserted into your Hub’s DSL socket.
Check that the other end of the broadband cable is correctly inserted into the
ADSL lter’s DSL socket, and that the ADSL lter is correctly plugged into your
phone socket (see pages 42 and 43).
We recommend that you use the CD (included in your Welcome Pack) to install
and run Desktop Help (see page 4) to help you x connection problems.
When you’ve installed Desktop Help, you’ll see the
icon on your desktop.
If you haven’t installed and run Desktop Help, plug a telephone into the Phone
socket on the ADSL lter and listen for a dial tone. Then follow the instructions
in the dial tone table (see following page).
* Calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See for details.
All calls made to BT or from BT may be recorded to help us give you a better service.
POWER
POWER
BROADBAND
BROADBAND
INTERNET
INTERNET
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