BT Business Total Broadband User Guide
Learn about… Contents To install your BT Business Hub, follow your handy Quick Start guide. This User Guide contains more detailed set-up and service information, including troubleshooting. 4 Set-up 6 Your BT Business Hub and BT Business Total Broadband service. Setting up your broadband service and BT Business Hub.
Learn about… Set-up Extra features Help
Learn about… Welcome to BT Business Total Broadband Your fast broadband is nearly here Use this guide to find out all about your BT Business Total Broadband service and your new Business Hub, including more detailed set-up and how to get support and advice, should you have any problems. Set-up What to do next Please wait until your activation day (date advised in your ‘welcome’ letter or email). Your service may not be activated until 8pm on your activation day.
Learn about… Learn about… Your complete broadband package includes lots of great features to help you get the most out of the internet. Use this section to learn about your service Page Set-up BT Business Total Broadband features and services 4 BT Business Hub 5 Broadband speed 5 BT Business Total Broadband features and services BT Business Total Broadband includes lots of great features and services, including email, security, web space and more.
Learn about… BT Business Hub Your BT Business Hub is a broadband router that can connect computers to the internet using wired or wireless connections. Your Hub can share the broadband service across separate computers and devices (e.g. printers) and BT services such as BT Business Broadband Voice and BT Office Anywhere. Broadband speed Set-up Your broadband service will give you the fastest speed your phone line can support.
Learn about… Set-up Getting set up with BT Business Total Broadband is easy. Simply follow the separate Quick Start guide or use this section for more detailed set-up information.
2 Check contents Open your Hub box and check you’ve everything you need to get started. You may not need to use all the items enclosed to set up your broadband. We’ll explain what you need as you go through this set-up. Learn about… If you’re moving an existing broadband connection to BT, your existing connection will stop working. When this happens, you can start setting up your Hub.
Learn about… 3 Unplug existing modem, router or Hub If this is your first connection to the internet, go to step 4.
You need to use ADSL filters to stop your telephone calls interfering with your broadband service. Any devices (telephones, faxes, extension bells, digital TV boxes (e.g. Sky®) or monitored-alarm systems) that plug into your phone line need filters fitted to them.
Learn about… 5 Plug in Hub Your Hub needs to be plugged into mains power and one of the ADSL filters that you fitted in step 4. 1 Plug the broadband cable (with pink ends) into the DSL socket on your Hub and the ADSL modem socket on one of the ADSL filters. 2 Plug the power cable into your Hub’s power socket and a nearby mains power supply. Set-up Extra features Please don’t plug in the yellow Ethernet cable just yet – we’ll tell you when to connect it, if you need to.
Wait for your Hub’s Broadband and Internet lights to glow green. This will take a few minutes. If the Broadband and Internet lights aren’t glowing green after a few minutes, see page 30.
Learn about… Connect computer using CD (recommended) Run the CD to help you connect your computer to your Hub and make sure your computer is set up correctly for using BT Business Total Broadband. If you have more than one computer, run the CD on each one to connect it to your Hub. 1 Insert the CD into the computer that you want to connect to your Hub. 2 Wait a few moments for the CD to start, follow the on-screen instructions.
2 Place your computer close to the Hub for a good wireless signal. 3 If you haven’t already, install your wireless adapter in your computer using the adapter manufacturer’s instructions. If you’re using a laptop with built-in wireless, turn wireless on by either using the wireless switch (if your computer has one) or activating wireless from within your wireless software. Your wireless adapter must be 802.11b or g compatible.
Learn about… Windows 7, Vista and XP Mac OS X 1 Windows 7: Click on the wireless icon in the system tray Vista: Go to Start, click Connect To: XP: Go to Start, click Connect To: then click Wireless Network Connection 1 Click the AirPort status icon in the menu bar. 2 Highlight your Hub’s network name (checking that the last three digits match your Hub’s details e.g. BTBusinessHub-110). Set-up 2 Highlight your Hub’s network name in the list (checking that the last three 3 Click the Hub’s network name.
2 Plug one end of the yellow Ethernet cable into one of your Hub’s Ethernet sockets. Learn about… Connect computer using the Ethernet cable without the CD 1 Check that your computer has a spare Ethernet port. This is a small socket on the back or side of your computer and is usually marked LAN, Ethernet, or . If you aren’t sure, check your computer documentation. 3 Plug the other end of the Ethernet cable into your computer’s Ethernet socket. 4 Open your web browser – you should be on the internet.
Learn about… 8 Connect extra computers To connect extra computers, simply choose the way you’d like to connect from the list below and then follow the steps on the relevant page. Connecting extra computers using the CD Follow the steps on page 12. Connecting extra computers using wireless without the CD Follow the steps on page 13. Connecting extra computers using the Ethernet cable without the CD Follow the steps on page 15.
Learn about… Extra features BT Business Total Broadband includes extra features that you can set up once you’re online. Use this section to learn about extra features Set-up Important: you may be asked to enter your admin password when changing or saving settings in your Hub Manager. The default admin password for your Hub Manager is your BT Business Hub’s serial number – you can find this on the side of your Hub. You can change this default password using your Hub Manager (see page 52).
Learn about… Security Make sure you’ve got an internet connection before changing your wireless security.
Please note the following points about your new passphrase, which will help to make it more secure: Learn about… C Choose your own Wi-Fi key/wireless network passphrase. The preset Wi-Fi key is printed on the label on the side of your Hub. We strongly recommend that you change this to a passphrase of your choosing.
Learn about… If you change your Hub’s Wi-Fi key or network name/SSID, all your wireless devices will lose their connection to your Hub. You’ll need to reset each device to match the new wireless settings. You can find more detail on changing and configuring your wireless settings on your CD. Get extra help For a small charge, BT Business IT Support can help you with setting your additional security. Call us on 0800 400 400*. Set-up * Calls to 0800 numbers are free from UK landlines.
Important: if you didn’t choose to have your email set up during the set-up CD, you’ll need your BT Connect email address and BT Connect email password (in the ‘welcome’ emails and letters we sent when you ordered your BT Business Total Broadband service) to set it up in your email application (e.g. Outlook) yourself. Remember, you can also always access your email at www.btbroadbandoffice.com/webmail Our incoming mail server name is pop3.btconnect.
Learn about… To find out more about configuring your office network, download our technical guide at www.bt.com/business/help/networkguide To see a summary of your network: 1 open your web browser, type http://home (for your Hub Manager) into the address bar and press Enter or your return key 2 click on the Local Network link (it’s below the Top Networking Features section) Domain names Set-up A domain name is an internet address.
Content screening is when you use your Hub to block images and web addresses. To set up content screening: 1 open your web browser, type http://home (for your Hub Manager) in the address bar and press Enter or your return key Learn about… Content screening 2 click on the Content Screening icon in the Quick Service Links section 3 customise the Content Screening groups as required Set-up 4 click Save before you close the window.
Learn about… Static IP If you want to host a web site, you may have ordered multiple Static IP with your BT Business Total Broadband service. If not, you can subscribe using Your account at www.bt.com/business/login.
3 Renew the IP address of the computer as shown below. Your Hub automatically detects the Static IP and removes the IP address from the public Static IP DHCP pool. Learn about… 2 Enter the IP Address you wish to set the computer to (e.g. 217.37.237.65) and the Subnet mask to 255.255.255.0, the Gateway to 217.37.237.78 and the DNS Server to 217.37.237.78. Set your Hub to always provide the same Static IP address 1 Keep the computer in DHCP mode (i.e. obtain an IP address automatically).
Learn about… Important: each time you change these settings, you’ll need to: 1 click Save to save your new settings.
BT Openzone is a secure wireless broadband (Wi-Fi) service that you can access in public places (‘hotspots’) such as airports, hotels and motorway service stations. You can get online at BT Openzone hotspots throughout the UK and Republic of Ireland, and at selected locations abroad. Learn about… BT Openzone wireless internet access Your BT Business Hub is already set up as a BT Openzone hotspot.
Learn about… BT Business Broadband Voice (VoIP) Making and receiving calls BT Business Broadband Voice is a VoIP (Voice over Internet Protocol) service. You can use it with your BT Business Hub to make and receive calls over the internet – your voice is transmitted over your broadband connection just like any business file or email. Want to order BT Business Broadband Voice? There’s a small extra monthly charge for BT Business Broadband Voice. For more information, go to www.bt.
Learn about… Help How to get help – if you need it – including with connecting to broadband and general troubleshooting. Use this section to find help with… Page 29 Setting up or using a BT Business Total Broadband feature 36 General troubleshooting 37 Resetting your Hub 55 Set-up Connecting to the internet using your BT Business Hub Help with connecting to the internet using your BT Business Hub What to do… Check your Hub lights If the Power light is flashing red, see page 30.
POWER Learn about… POWER POWER fixes most connection problems but if you still can’t connect, check your Restarting Hub POWER lights using the table below.
When your Hub restarts, the Power light will glow steady green. After a few seconds, the other lights will start to come back on and you can continue to use your Hub. B Learn about… When the update is complete, the Power light will flash green, then all the lights will switch off as your Hub restarts. No lights 1 Turn off your Hub at the mains power socket and unplug your Hub’s power cable. 3 Check that the mains power socket is working.
Learn about… If you still can’t use your broadband service after 24 hours, please try the following: 1 make sure it’s your broadband activation date (to check your activation date, please see your ‘welcome’ letter or email) 2 restart your Hub by switching off at the mains power socket, waiting a minute then switching back on again 3 use the CD (included in your Welcome Pack) to install and run Desktop Help (see page 4) to help you fix connection problems.
BROADBAND BROADBAND INTERNET Internet light is red (and Broadband light is solid green) Broadband is active, but your Hub can’t connect to it. 1 Restart your Hub by unplugging the power cable and plugging it in again. BROADBAND INTERNET 2 If, after a couple of minutes, the Internet light is still red, check broadband service status by calling 0800 169 0199*.
Learn about… There’s no dial tone: There is a dial tone: 1 try unplugging the filter and plugging your phone directly into the phone socket – if there’s a dial tone this means there’s a faulty ADSL filter. Try swapping the filter 1 check broadband service status by calling 0800 169 0199*.
INTERNET INTERNET Internet light is green Your Hub is connected to broadband, but there may be a problem with your computer and/or its connection to your Hub.
INTERNET Learn about… 5 If none of the above solves this problem, call us on 0800 800 154* (please make sure you’re at your computer, and that it’s switched on, when you call) INTERNET If your wireless connection is slow or unreliable, see page 49. G POWER Power light is solid red There’s a problem with the power supply to your Hub. Call us on 0800 800 154*. Setting up or using a BT Business Total Broadband feature Set-up Extra services are included with your BT Business Total Broadband order.
We recommend that you run the CD included in your Welcome Pack and install Desktop Help. Desktop Help (see page 4) identifies problems with your broadband, email or Wi-Fi connection, suggests quick fixes or fixes problems remotely. Learn about… General troubleshooting In this section, you’ll find some answers to the more common connection problems. If you’re online, see www.bt.com/business/help/broadband for lots more help and advice.
Learn about… Set-up Extra features Help How can I set up my BT Business Hub manually? 46 What do I need to use wireless? 47 How can I tell if my computer has built-in wireless? 47 Where can I buy a wireless adapter? 47 Where can I get help with my computer’s wireless? 47 My computer or device doesn’t work with WPA. Can I still use wireless on my Hub? 48 How do I change my Hub to accept WEP wireless connections? 48 The wireless connection to my BT Business Hub is slow or unreliable.
Learn about… Q My CD won’t run. What should I do? PC users: 1 insert the CD into your CD drive 2 if asked to install or run a program, close this window 3 go to My Computer and double-click on the drive containing the CD 4 double-click on the file name setup.exe 5 follow the on-screen instructions Set-up Mac OS users: 1 double-click the BT Business Total Broadband desktop icon 2 double-click Setup.
Learn about… > You don’t need your BT Connect email address (i.e. your BT Business Total Broadband username) or its password to connect to BT Business Total Broadband, but you do need them to access your email.
I already have a BT Business Hub. What should I do? Unplug it from the main power socket, then follow the leads and unplug them from your computer (if not using wireless) and ADSL filter. Follow the Quick Start guide or the set-up instructions on page 6 to set up your new BT Business Hub and reconnect your computer. Learn about… Q • If using wireless, you’ll need to set up your wireless connections again using the security details for your new Hub.
Learn about… Q Fitting filters – what do I do? Follow the example below that most closely matches your office set-up. One socket Set-up More than one socket Extra features One socket – phone near socket.
Learn about… One socket near Hub, extension lead doubler used for phone Set-up One socket – extension lead to Hub and extension lead to printer/fax Help Help 43 Extra features Tips • You can connect a phone and Hub to the same ADSL filter. • You can connect two phones to the same ADSL filter if you use a socket doubler. • An ADSL filter should be at one or the other end of an extension lead only, not both.
Learn about… Q I have an ADSL master socket. Do I still need to use filters? No. When you get to Quick Start guide step 3, you’ll simply plug your broadband cable straight into the ADSL master socket’s DSL socket. A broadband (ADSL) master socket looks like this: ADSL v1.0 Set-up Q Can I connect more than one telephone to a filter? Yes. If you use a socket doubler, you can connect more than one phone to a single ADSL filter, as shown here.
If it’s less than ten days since you first connected your Hub to broadband, please wait a little longer. Your line needs time to establish its best broadband speed. To make sure you receive the fastest, most reliable service possible on your line, we’ll remotely test it for up to ten days after your broadband is activated. This may occasionally interrupt your service and cause your speed to vary. This is normal, and your speed will settle down after ten days.
Learn about… Q Is my broadband a contended service? If so, what is the contention ratio? Although the new BT Business Total Broadband is a contended service, it isn’t contended at the exchange level by the previous 20:1 and 50:1 ratios. However, this doesn’t mean that you’ll receive a one-to-one contention. The contention happens at the national level and only at busy periods. BT plans the whole network to provide good performance and shares its national infrastructure between all users.
4 type in your network login username and password, then click Save 5 you may be asked to enter your password – if you haven’t changed it, the default password is the same as the serial number on the side of your Hub. Learn about… 3 click the Settings tab, then click on Broadband If you aren’t sure of your network login username and password, please see the ‘welcome’ letters or emails we sent when you ordered your BT Business Total Broadband service.
Learn about… Q My computer or device doesn’t work with WPA. Can I still use wireless on my Hub? It may be possible to upgrade your computer operating system or wireless adapter to support WPA. See your wireless adapter manufacturer’s web site for more information. If your adapter or device only supports WEP, you can change your Hub to accept WEP wireless connections (see below).
The wireless connection to my BT Business Hub is slow or unreliable. What can I do? We recommend that you keep your Hub and computers at least 20 feet away from large electrical appliances. Thick walls, metallic surfaces (e.g. mirrors) and other wireless networks can also cause slow or unreliable connections. Learn about… Q The distance between your computer and Hub can also affect your wireless connection.
Learn about… Q My computer is showing a message ‘Windows cannot configure this wireless connection’ when I try to set up a wireless connection. What can I do? Your wireless adapter’s pre-installed wireless software is preventing you from using the Windows standard wireless software. Find the wireless adapter’s on your computer by clicking Start then All programs and looking through the list.
How do I set my computer to obtain an IP address automatically? Windows 98SE/Me Windows 7/Vista/2000/XP Mac OS X 1 Go to Start then Settings 1 Go to Start and click and click Control Panel. Control Panel then: 2 Double-click the Network icon. 4 Click Properties. 5 Select Obtain an IP address automatically. 6 Click OK twice. 7 Restart your computer. 8 Open your web browser. Vista: click Network and Sharing Centre, then Manage network connections.
Learn about… Q What do I do if a dial-up networking window appears when trying to connect to the internet? Windows Mac OS X 1 Go to Start and click Control Panel then click Internet Options. Or, for Windows 7 only: go to Start and click Control Panel, then Network and Internet, then Internet Options. 1 Select System Preferences then Network to show: Network Port Configurations. 2 Click the Connections tab. 2 Drag Internal Modem to the bottom of the list, or ‘untick’ it to make it inactive.
1 once your BT Business Total Broadband service is set up, access your Hub Manager by typing http://home or http://192.168.1.254 in the address bar of your web browser and pressing Enter or your return key 2 click Settings at the top of the page, then Password Learn about… To change your Hub Manager’s password: 3 you’ll be asked to enter the current password (your Hub’s default password is its serial number) 4 follow the on-screen instructions to set a new password I’m trying to select the subnet 10.x.
Learn about… Q How do I dispose of old equipment? If you’ve received your new BT Business Hub as a replacement for a faulty one, please return the faulty one together with its power cable following the instructions we gave when you contacted the helpdesk. If you’ve other old electrical equipment you’d like to dispose of, see www.bt.com/ business/equipmentdisposal (click on Email BT, then enter your details).
Warning: resetting your Hub means you also have to reapply any changes you’ve made to the Hub software.
Learn about… Notices Bandwidth Set-up As you know, with BT Business Total Broadband and your BT Business Hub you can enjoy adding a number of services to your office network. Add these to all the online activities you may also be doing (such as downloading files) and you’ll end up with a busy broadband line! Please bear in mind that too many things happening at once over your broadband line may affect the quality of service you receive – this is normal and not a fault with your service.
• The plug on the power cable serves as a disconnect device. Make sure that the power socket you plug the power cable into is easily accessible and located as close to the equipment as possible. Please avoid wasting energy while using your computer or other equipment. You can set up your computers to go into standby or lowenergy mode automatically. Declaration of Conformance with European Community Directive 1999/EC.
Learn about… Useful information Memo (add your details here to have them handy) BT Business Total Broadband username: BT Business Total Broadband password: BT Business Broadband Voice telephone number: BT Business Broadband Voice password: Set-up Wireless network name (SSID)1: Wi-Fi key (WPA WEP)1: Security type (WPA-PSK or WPA2-PSK or WEP): BT Business Hub Manager password2: 1 Printed on side of your Hub. 2 Default is your Hub’s serial number – see side of your Hub.
Admin password 17, 52 ADSL filters 9, 42-44 ADSL master socket 44 Help 29-55 Hub Manager 17, 52-53, 55 Hub Manager password 58 Internet access control 23 Internet light 30-35 IP address 24-26, 51 IP settings 24-26 IT support 36 Help Desktop Help 4 Domain names 22 DSL socket 10, 33, 44 Firewall 20 Firewall Monitor 20 Firewall settings 20 Firmware 30 Extra features Connecting extra computers 16 Connecting to internet 29 Connecting computer to Hub 11 Contention ratio 46 Content screening 23 Control inter
Learn about… MAC address filtering 19 Make and receive calls over broadband 28 Modem 8, 40, 50 Moving office 54 Network login password 40, 47 Network login username 40, 47 Networking 21 Networking window 52 Set-up Password 12, 17-27, 39, 40, 47-50, 52-53, 55 Phone light 40-41 Power light 29-31, 36 Resetting Hub to defaults 55 Restarting 29, 30 Extra features Safety 56 Screening and control 23 Security 18-20, 58 Set-up 6-16 SSID 13, 18-20, 58 Static IP 24-25 Transfer domain name 22 Troubleshooting 37-54
Learn about… Set-up Extra features Help Index 61
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