User guide
Learn about…
Your broadband service will give you the fastest speed your phone line can support.
Line speeds may vary depending on a number of factors, such as line quality,
distance from the nearest BT street cabinet or usage on the network.
For accurate information about your broadband speed, please see our speed
checker at
BT Business Total Broadband Fibre includes lots of great features and services,
including email, security, web space and more.
Once your Fibre Hub is set up and you’re online, nd out about all the great things
BT Business Total Broadband Fibre has to offer at
Desktop Help is a tool that identies problems with your broadband, email or
Wi-Fi connection, suggests quick xes or xes problems remotely.
It’s installed automatically when the CD included in your Welcome Pack is used
to set up your BT Business Total Broadband Fibre service. Once Desktop Help is
installed, you’ll see the
icon on your task bar.
To help you make the most of Desktop Help, we recommend that you install it on
each computer connected to your BT Business Total Broadband Fibre service.
To nd out more about Desktop Help or to download it if it’s not already installed,
please go to
> More information on BT Business Total Broadband Fibre – go to
> Extra features – see page 7
> Help – see page 20
> Set-up – if you ever need to unplug or reconnect any equipment, see page 46
Learn about… Extra features Help Your Fibre Hub