User guide

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Your faster broadband is nearly here
Please put this new Fibre Hub aside ready for a BT engineer to install with
your BT Business Total Broadband Fibre service. 
 (the new Fibre Hub won’t work on an existing
broadband line).
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 A BT engineer will call you before installation begins, on the day of your visit
 You’ll need to be at your premises during your engineer visit
 Set-up may take between two and four hours
 During installation, your broadband line won’t work
If you wish to cancel or change your appointment or you’ve a question, call us on
0800 169 3809*.
If an engineer has already installed your BT Business Total Broadband Fibre service
and you’ve received this Fibre Hub as a replacement, see page 46 for set-up help.
If you have any problems, please see Help on page 20.
We hope your new service boosts your business.
Best wishes,
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* Available 8am–6pm Monday to Friday, closed weekends and Bank Holidays
Learn about… Extra features Help Your Fibre Hub