User guide
Help
How do I change the wireless channel on my Fibre Hub? 40
My computer is showing a message ‘Windows cannot congure this wireless
connection’ when I try to set up a wireless connection. What can I do?
40
I’m moving ofce. What should I do? 40
How do I set my computer to obtain an IP address automatically? 41
What do I do if a dial-up networking window appears when trying to
connect to the internet?
42
Is my broadband a contended service? If so, what is the contention ratio? 42
Is there anything I can do to improve the speed of my broadband connection? 43
How do I access my Fibre Hub Manager? 43
What is my Fibre Hub Manager’s password? 43
I’m trying to select the subnet 10.x.x.x IP range and have received an error in
my Fibre Hub Manager. What can I do?
44
How do I dispose of old equipment? 45
Most broadband equipment can only work with standard broadband (ADSL),
but your Openreach modem uses different technology (VDSL) to give you faster
broadband speeds.
The Openreach modem (which is part of the Openreach network) must be
connected using a router that’s compatible with Ethernet WAN – the BT Business
Total Broadband Fibre Hub ts this requirement.
Learn about… Extra features Help Your Fibre Hub