User guide

Help 
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In this section, you’ll nd some answers to the more common connection problems.
If you’re online, see  for lots more help and advice.
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Why should I only use the new Fibre Hub and Openreach modem? 30
I already have a router that I connect to a modem using Ethernet WAN.
May I use this instead of the Fibre Hub?
31
My CD won’t run. What should I do? 32
How do I make a connection to my computer without using the CD? 32
Where can I nd my email address and password? 35
Where can I nd my BT Business Broadband Voice username (056 phone
number) and password?
35
How can I set up my Fibre Hub manually? 36
Why does my broadband speed seem slow? 36
I don’t have an Ethernet port. How do I connect to my Fibre Hub? 36
What do I need to use wireless? 37
How can I tell if my computer has built-in wireless? 37
Where can I buy a wireless adapter? 37
Where can I get help with my computer’s wireless? 37
Is my wireless connection secure? 37
Can I increase the security of my wireless connection? 38
How can I change my Fibre Hub’s security from WEP to WPA? 38
The wireless connection to my Fibre Hub is slow or unreliable. What can I do? 39
More…
Learn about… Extra features Help Your Fibre Hub