User guide

Help 

POWER
BROADBAND
BROADBAND
INTERNET
INTERNET

Broadband is active, but your Fibre Hub can’t connect to it.
 Restart your Fibre Hub by unplugging the power cable and plugging it in again.
 If, after a couple of minutes, the Internet light is still red, check that your
Openreach modem is working (see ‘DSL light is steady green and LAN1 is green’
on page 28).
 If the Internet light is still red, check broadband service status by calling
0800 169 0199.
 Open a web browser on your computer, type in  and check your
PPPoE settings. They should be in the format [e-mail].
You may need to check the correct network login username and password
settings in your ‘welcome’ emails and letters. (These were sent to you when you
ordered your BT Business Total Broadband Fibre service. If you can’t nd them,
please call us on 0800 169 3809.)
 If the Internet light is still red, please call us on 0800 169 3809 (please make
sure you’re at your computer, and that it’s switched on, when you call).

POWER
BROADBAND
BROADBAND
INTERNET
INTERNET

  
 Check that the red broadband cable is correctly inserted into your Fibre Hub.
 Check that the other end of the broadband cable is correctly inserted into the
LAN1 socket on the Openreach modem (see page 48).
 Restart your Fibre Hub by unplugging the power cable and plugging it in again.
 Check broadband service status by calling 0800 169 0199.
 If the Broadband light isn’t steady green, there may be a fault or interference
on your line. Please call us on 0800 169 3809 (please make sure you’re at your
computer, and that it’s switched on, when you call).
POWER
BROADBAND
BROADBAND
INTERNET
INTERNET
Learn about… Extra features Help Your Fibre Hub