User guide
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When the update is complete, the Power light will ash green, then all the lights
will switch off as your Fibre Hub restarts. When your Fibre Hub restarts, the Power
light will glow steady green. After a few seconds, the other lights will start to come
back on and you can continue to use your Fibre Hub.
POWER
BROADBAND
BROADBAND
INTERNET
INTERNET
Turn off your Fibre Hub at the mains power socket and unplug your Fibre Hub’s
power cable.
Check that your Fibre Hub’s power cable is correctly inserted into the Power
socket on the back of your Fibre Hub.
Check that the mains power socket is working.
Plug your Fibre Hub’s power cable back into the mains power socket and turn on.
If no Fibre Hub lights are on, try resetting the Fibre Hub’s default settings.
See page 50.
Wait a couple of minutes for the Power light to glow green.
If there are still no lights on on your Fibre Hub after these steps, please call
0800 169 3809 (please make sure you’re at your computer, and that it’s
switched on, when you call).
POWER
BROADBAND
BROADBAND
INTERNET
INTERNET
Your Fibre Hub is connecting to broadband. Please wait a while then try the following:
restart your Fibre Hub by switching off at the mains power socket then
switching back on again
check that the Broadband light is now a steady green. If it’s off or ashing, see
page 21
check the lights on your Openreach modem (see page 26)
if the Broadband light still isn’t steady green, there may be a fault or interference
on your line. Please call us on 0800 169 3809 (please make sure you’re at your
computer, and that it’s switched on, when you call)
Learn about… Extra features Help Your Fibre Hub