User guide

Extra features 


The Fibre Hub allows you to make and receive calls over your broadband
connection, using BT Business Broadband Voice. You can have up to two lines set
up in this way. All you need is your Fibre Hub and a standard phone.

Your BT Business Broadband Voice service will be set up automatically when you
run the CD included in your Welcome Pack.

If you haven’t activated BT Business Broadband Voice while running the CD, follow
these simple steps to order or set it up and start making calls.
 Find the ‘welcome’ emails or letters that we sent to your preferred or BT Connect
email address when you ordered BT Business Broadband Voice. These contain
your BT Business Broadband Voice username and password. Simply follow the
instructions in these emails or letters.
If you can’t nd your username and password by checking your email or Hub
Manager (see page 43), please call us on 0800 169 3809.
 Check the Phone light(s) on the front of the Fibre Hub are solid green once
activation is complete. If you only have one BT Business Broadband Voice
account, only Phone 1 will glow green. The lights ash when you lift your
BT Business Broadband Voice handset.

Lift the handset on a phone that is plugged into your Fibre Hub and you’ll hear the
BT Business Broadband Voice dial tone, which has a higher pitch than the standard
dial tone. You’re now ready to make and receive phone calls and don’t have to dial
9 to make an outbound call.
> For more information, please go to 
> To customise your BT Business Broadband Voice features, go to

Learn about… Extra features Help Your Fibre Hub