BT Business Total Broadband Fibre User Guide Fibre Job No.
Learn about… Extra features Help Your Fibre Hub
Learn about… Contents 4 Extra features 7 Your Fibre Hub and BT Business Total Broadband Fibre service. Setting up extra features once you’re online – security, email, content screening, access control, BT Business Broadband Voice, Static IP. 20 Your Fibre Hub and Openreach modem 46 Index 54 How to get help, if you need it. Set-up and resetting your Fibre Hub – if you ever need to unplug or reconnect any equipment.
Learn about… Extra features Help Your Fibre Hub
Learn about… Welcome to BT Business Total Broadband Fibre Your faster broadband is nearly here Extra features Please put this new Fibre Hub aside ready for a BT engineer to install with your BT Business Total Broadband Fibre service. Please don’t try to set up your service before your engineer visit (the new Fibre Hub won’t work on an existing broadband line).
Learn about… Learn about… Your complete broadband package includes lots of great features to help you get the most out of the internet.
This is a VDSL modem, supplied and managed by Openreach, which connects your Fibre Hub to the BT Business Total Broadband Fibre service. You can’t customise the Openreach modem. For more on troubleshooting the Openreach modem, see page 26. Learn about… Openreach modem Important: we strongly recommend that you mount the Openreach modem on a wall to keep it properly ventilated. Please do not place it on carpet.
Learn about… Broadband speed Your broadband service will give you the fastest speed your phone line can support. Line speeds may vary depending on a number of factors, such as line quality, distance from the nearest BT street cabinet or usage on the network. For accurate information about your broadband speed, please see our speed checker at www.bt.
Learn about… Extra features BT Business Total Broadband Fibre includes extra features that you can set up once you’re online. Use this section to learn about extra features Extra features Important: you may be asked to enter your admin password when changing or saving settings in your Fibre Hub Manager. The default admin password for your Fibre Hub Manager is your Fibre Hub’s serial number – you can find this on the bottom of your Fibre Hub.
Learn about… Security Your wireless network Your Fibre Hub is already set up with the following: • a unique network name (SSID, or Security Set Identifier) • a network encryption key (WEP, or Wired Equivalent Privacy) for added security • wireless security (WEP 64-bit) Extra features Important: please make sure you have the strongest protection for your wireless network.
Learn about… C Set up MAC (Media Access Control) address filtering. Every wireless and network device has a unique identifier, called a MAC address. Your Fibre Hub uses the MAC to report on the devices that are connected to it. By setting up MAC address filtering, you can choose which devices you’d like to connect to your Fibre Hub and also block any devices that you don’t wish to allow access. D Change the preset network name or SSID for your Fibre Hub.
Learn about… Firewall Your Fibre Hub’s Firewall Monitor continuously assesses any threats to your network, while automatically keeping itself up to date with software updates. To configure your firewall settings: 1 open your web browser, type http://home (for your Fibre Hub Manager) in the address bar and press Enter or your return key 2 click on the Firewall icon to open the summary 3 edit your firewall settings Extra features 4 when you’ve edited your settings, click Save before you close the window.
If you have a domain name with a non-BT provider, we recommend that you transfer it to BT Business so you’ll have a single source of contact for technical issues. If you’d prefer not to transfer your domain name but you wish to use it to send and receive email across BT’s mail servers, you’ll need to contact us to tell us your domain name(s). Please see page 53 for our contact details. Learn about… Domain names We’ll then confirm that you own the domain name.
Learn about… To set up internet access control: 1 open your web browser, type http://home (for your Fibre Hub Manager) in the address bar and press Enter or your return key 2 click on the Access Control link in the Quick Service Links section 3 click the Time Schedule link and customise the Time Schedule for each device as required 4 click Save before you close the window.
4 type in the name you wish to appear on your outgoing email and click Next 5 type in your BT Connect email address (sent to you in our ‘welcome’ emails and letters) or, if you’re using email with a registered domain name, enter that email address here and click Next to continue 7 type in your BT Business Total Broadband Fibre network login username and network login password (sent to you in our ‘welcome’ emails and letters.
Learn about… 3 select the account you wish to change, and click Properties 4 click the Servers tab 5 in the Outgoing mail (SMTP) field, change the setting to mail.btconnect.com (the account name and password settings remain unchanged) 6 click OK then Close to exit the window 7 repeat these steps to change each email account as needed For help to set up new email accounts, see ‘Adding an email account’ on page 12.
Making and receiving calls The Fibre Hub allows you to make and receive calls over your broadband connection, using BT Business Broadband Voice. You can have up to two lines set up in this way. All you need is your Fibre Hub and a standard phone. Learn about… BT Business Broadband Voice Automatic set-up Your BT Business Broadband Voice service will be set up automatically when you run the CD included in your Welcome Pack.
Learn about… BT Hosted VoIP For more phone lines and advanced call management, you can upgrade to BT Hosted VoIP. To find out more, please go to www.bt.com/bthostedvoip Call quality and emergency calls Call quality may not match that of a normal landline and may vary depending on internet traffic and customer usage.
Once you’ve set up your multiple Static IP addresses, you can use one of the following methods to assign your LAN computers to your public Static IP addresses. Learn about… 5 click Save before you close the window. You may be asked to enter your password – if you haven’t changed it, the default password is the same as the serial number on the bottom of your Fibre Hub Set the IP Address of the computer via the computer 1 If your Fibre Hub’s address is 217.37.237.78 and the subnet mask is 255.255.255.
Learn about… 3 Select Settings, then LAN, followed by NAT & Address Allocation. 4 For the required device, select Public (select WAN IP Mapping) for Address Assignment and Public from pool: 217.37.237.72 for WAN IP Mapping. 5 Click Save before you close the window. You may be asked to enter your password – if you haven’t changed it, the default password is the same as the serial number on the bottom of your Fibre Hub.
BT Openzone is a wireless broadband (Wi-Fi) service that you can access in public places (‘hotspots’) such as airports, hotels and motorway service stations. You can get online at BT Openzone hotspots throughout the UK and Republic of Ireland, and at selected locations abroad. Learn about… BT Openzone wireless internet access You can make your Fibre Hub available as a BT Openzone hotspot. This allows you to offer secure, separate, publicly accessible wireless broadband for your customers and visitors.
Learn about… Help How to get help – if you need it – including with connecting to broadband and general troubleshooting.
POWER POWER Section Page BROADBAND BROADBAND POWER BROADBAND POWER POWER BROADBAND BROADBAND BROADBAND BROADBAND BROADBAND BROADBAND BROADBAND INTERNET INTERNET INTERNET INTERNET INTERNET A A 21 No lights B 22 Broadband light is flashing green (rapidly) C 22 Internet light is red (and Broadband light is solid green) D 23 Broadband light is flashing green (slowly) E 23 Internet light is green F 24 Extra features POWER BROADBAND INTERNET INTERNET BROADBAND INTERNET BROADBAND Power light
Learn about… When the update is complete, the Power light will flash green, then all the lights will switch off as your Fibre Hub restarts. When your Fibre Hub restarts, the Power light will glow steady green. After a few seconds, the other lights will start to come back on and you can continue to use your Fibre Hub. B No lights 1 Turn off your Fibre Hub at the mains power socket and unplug your Fibre Hub’s power cable.
POWER BROADBAND BROADBAND INTERNET Internet light is red (and Broadband light is solid green) Broadband is active, but your Fibre Hub can’t connect to it. 1 Restart your Fibre Hub by unplugging the power cable and plugging it in again. BROADBAND INTERNET 2 If, after a couple of minutes, the Internet light is still red, check that your Openreach modem is working (see ‘DSL light is steady green and LAN1 is green’ on page 28).
INTERNET Learn about… F INTERNET Internet light is green Your Fibre Hub is connected to broadband, but there may be a problem with your computer and/or its connection to your Fibre Hub. Try the following: 1 restart your Fibre Hub by unplugging the power cable and plugging back in 2 restart your computer 3 wait for your Fibre Hub’s Internet light to turn steady green 4a if you’re using an Ethernet cable Check that this cable between your Fibre Hub and computer is inserted correctly.
If your wireless connection is slow or unreliable, see page 39. Learn about… 5 If none of the above solves this problem, please call us on 0800 169 3809 (please make sure you’re at your computer, and that it’s switched on, when you call) Setting up or using a BT Business Total Broadband Fibre feature • offer wireless broadband for your customers as a BT Openzone hotspot. Find out more at www.bt.com/business/help/openwifi • get 500 more minutes a month with BT Openzone vouchers.
POWER POWER Learn about… POWER Troubleshooting the Openreach modem IfPOWER you’re having trouble connecting, check the lights on your Openreach modem POWER DSL using the table below and follow the troubleshooting advice.
POWER POWER POWER Power light is flashing green Your modem is restarting. Please wait a couple of minutes for your modem’s POWER DSL light to glow green. C DSL DSL DSL light is off Learn about… B Broadband isn’t active on your telephone line or there’s a problem with the broadband signal reaching your modem.
DSL Learn about… E POWER LAN1 is off LAN1 POWER The Openreach modem cannot detect your Fibre Hub. 1 Check that the broadband cable (red ends) is correctly inserted into your Fibre Hub’s LAN1 Broadband socket (red). POWER DSL 2 Check that the other end of the broadband cable is correctly inserted into the LAN1 socket on the Openreach modem. Extra features 3 Try resetting the modem.
In this section, you’ll find some answers to the more common connection problems. If you’re online, see www.bt.com/business/help/fibre for lots more help and advice. Page 31 My CD won’t run.
Learn about… Extra features How do I change the wireless channel on my Fibre Hub? 40 My computer is showing a message ‘Windows cannot configure this wireless connection’ when I try to set up a wireless connection. What can I do? 40 I’m moving office.
I already have a router that I connect to a modem using Ethernet WAN. May I use this instead of the Fibre Hub? Most routers that can connect using Ethernet WAN should work when plugged in to your Openreach modem, but please bear in mind the following points. Learn about… Q • The BT engineer can show you a working internet connection using your Fibre Hub only.
Learn about… Q My CD won’t run. What should I do? PC users: wait 30 seconds, then click on My Computer in the Windows Start menu, right click the CD icon and then click setup. Important If your CD won’t run automatically: 1 2 3 4 5 insert the CD into your CD drive if asked to install or run a program, close this window go to My Computer and double-click on the drive containing the CD double-click on the file name setup.
4 Find your Fibre Hub’s preset wireless network name/SSID and security key (WEP). These are printed on your wireless settings card (found in your Fibre Hub’s box) and also on the bottom of your Fibre Hub. Learn about… If you don’t have a wireless adapter or your computer isn’t wireless-enabled, see page 37. 5 If your BT engineer transferred settings from your old BT Business Hub, your wireless details may not be the same as those printed on your Fibre Hub.
Learn about… If your computer is showing the message ‘Windows cannot configure this wireless connection’, see page 40. 6 Open your web browser – you should be on the internet. If you can’t connect to the internet, please restart your computer and try these steps again.
Where can I find my email address and password? You selected a BT Connect email address, also known as your BT Business Total Broadband Fibre username or BT Connect email address, when you ordered the service. It will look similar to your.name@btconnect.com. You selected a password at the same time. Learn about… Q Your email address and password were sent to you by email or letter. To access your email, type www.bt.com/business/login into your web browser.
Learn about… Q How can I set up my Fibre Hub manually? Follow these steps: 1 open a web browser and type in http://home to access your Fibre Hub Manager or, if that doesn’t work, type in 192.168.1.254 2 click the Settings tab, then click on Broadband 3 type in your network login username and password, then click Save. You may be asked to enter your password – if you haven’t changed it, the default password is the same as the serial number on the bottom of your Fibre Hub.
What do I need to use wireless? Your computer needs to be using a wireless adapter or have built-in wireless. The wireless adapter should be 802.11b / g compatible. Q How can I tell if my computer has built-in wireless? Learn about… Q If you’re using a laptop bought within the last year or two, it’s likely to have wireless built in. You need to turn on wireless on some laptops using a switch or option in the software. Check the documents supplied with the computer.
Learn about… Q Can I increase the security of my wireless connection? When you first set up your new Fibre Hub, it automatically provides a basic level of wireless protection. However, we suggest you increase your Fibre Hub’s level of security. You can do this, at no extra cost, by changing your Fibre Hub’s security from WEP (Wired Equivalent Privacy) to WPA (Wi-Fi Protected Access). To be able to switch to WPA, all the devices that you want to connect to your Fibre Hub must support WPA.
Learn about… Please note: any devices already connected wirelessly to your Fibre Hub will be disconnected. To reconnect these, you’ll need to use the new key you’ve just chosen and change their security setting to WPA. Follow the instructions provided with the devices. You’ll probably need to locate the wireless network connection settings, select your Fibre Hub from the list of devices in range, choose to connect to it and enter your new key when asked.
Learn about… Q How do I change the wireless channel on my Fibre Hub? 1 Access your Fibre Hub Manager by typing http://home in the address bar of your web browser and pressing Enter or your return key, or double-clicking the icon on your desktop. 2 Click the Wireless icon. 3 In the Network section, select an alternative Wireless Channel. 4 Click Save. You may be asked to enter your password – if you haven’t changed it, the default password is the same as the serial number on the bottom of your Fibre Hub.
How do I set my computer to obtain an IP address automatically? Windows 98SE/Me Windows 2000/XP/Vista/7 Mac OS X 1 Go to Start then Settings 1 Go to Start and click and click Control Panel Control Panel then: 2000/XP: click Network Connections 3 Under the Configuration tab, select TCP/IP for the network adapter you use to connect to your Fibre Hub Vista: click Network and Sharing Centre, then Manage network connections 4 Click Properties 5 Select Obtain an IP address automatically 6 Click OK twice 7 R
Learn about… Q What do I do if a dial-up networking window appears when trying to connect to the internet? Windows Mac OS X 1 Go to Start and click Control Panel then click Internet Options. Or, for Windows 7 only: go to Start and click Control Panel, then Network and Internet, then Internet Options.
Is there anything I can do to improve the speed of my broadband connection? A number of factors at your business premises may affect the speed of your broadband connection. • Sharing a broadband connection – Attaching more than one computer to your broadband connection may slow down your connection speed. Learn about… Q • Slow processor speed – If your computer is running at a slow speed (e.g.
Learn about… 2 click Settings at the top of the page, then Password 3 you’ll be asked to enter the current password (i.e. your Fibre Hub’s serial number) 4 follow the on-screen instructions to set a new password Q I’m trying to select the subnet 10.x.x.x IP range and have received an error in my Fibre Hub Manager. What can I do? Even if BT Openzone is disabled, the subnet 10.x.x.x IP range settings remain.
How do I dispose of old equipment? If you’ve received your new Fibre Hub as a replacement for a faulty one, please return the faulty one together with its power cable using the returns envelope sent with the replacement. If you don’t have a returns envelope or you’ve other old electrical equipment you’d like to dispose of, please see www.bt.com/business/equipmentdisposal (choose ‘Broadband’ then select ‘Return equipment’). Your new Fibre Hub will replace your old BT Business Hub, if you have one.
Learn about… Your Fibre Hub and Openreach modem A BT engineer will visit to install your BT Business Total Broadband Fibre service and set up your Fibre Hub, but you may need to unplug or reconnect equipment or reset your Fibre Hub in the future.
Learn about… Openreach modem Modem power adapter You may not need all these items: BT Business Hub wireless settings Wireless network: BTBusinessHub-XXX Security key (WEP): XXXXXXXXXX Fusion network: BTFusion-XXXX Security key (WPA): XXXXXXXXXX P1 Wireless settings card P2 BT Broadband Voice adapter Landline cable Ethernet cable (yellow ends) Extra features You’ll need these details to set up a wireless connection to your BT Business Hub 2 The Openreach modem connects to the mains power supply
Learn about… 3 The Power light and DSL light on the modem glow steady green to show a successful connection to broadband. If these lights don’t glow green, see the lights table on page 26. 4 Your Fibre Hub plugs into the mains power supply. It connects to the Openreach modem using the red broadband cable and to your telephone socket using the landline cable (see next page). Extra features Help 5 The Internet light on your Fibre Hub will glow steady green to show a successful connection to broadband.
• you can make calls using your business telephone number from the phone that’s plugged into your Fibre Hub by dialling ‘5’ before the number you wish to call.
Learn about… Resetting your Fibre Hub Warning: resetting your Fibre Hub means you also have to reset any changes you’ve made to the Fibre Hub software. These changes may include: • activating BT Business Broadband Voice – if the Fibre Hub’s Phone light is off, go to www.bt.com/business/broadbandvoice and follow the instructions • resetting any wireless settings you may have changed • resetting your Fibre Hub password and any Fibre Hub Manager changes.
If you wish to change back from your BT Business Total Broadband Fibre service to a standard broadband (ADSL) connection using your standard BT Business Hub, please follow these steps: 1 Unplug your Fibre Hub and Openreach modem from the power socket and phone socket (either master socket or extension socket). Learn about… Changing to a standard broadband (ADSL) connection 2 Plug your standard BT Business Hub directly into the phone socket (either master socket or extension socket).
Learn about… 1 Unplug the special extension cable (if installed for your BT Business Total Broadband Fibre service) from the top data port on the master socket. (You’ll no longer need this cable.) Extra features 2 Unscrew the front plate of the master socket. Help 3 Lift off the fibre faceplate, being careful not to upset any wires inside the master socket.
Learn about… 4 Find the shorter front plate screws – they should be in the recess of the master socket (if not, most har dware shops stock suitable screws). 5 Screw the front plate back into place. Extra features 6 To check that you’ve got a dial tone, plug a telephone into the front plate. 7 Plug a microfilter into the front plate. 8 Follow the installation instructions for your standard broadband BT Business Hub.
Learn about… Notices Bandwidth Extra features As you know, with BT Business Total Broadband Fibre and your Fibre Hub you can enjoy adding a number of services to your office network. Add these to all the online activities you may also be doing (such as downloading files) and you’ll end up with a busy broadband line! Please bear in mind that too many things happening at once over your broadband line may affect the quality of service you receive – this is normal and not a fault with your service.
• In the event of an electrical storm, you must unplug all of your equipment from the electricity supply and phone sockets. • The plug on the power cable serves as a disconnect device. Make sure that the power socket you plug the power cable into is easily accessible and located as close to the equipment as possible. Save energy Please avoid wasting energy while using your computer or other equipment. You can set up your computers to go into standby or lowenergy mode automatically.
Learn about… Useful information Memo (write your details here to have them handy) BT Business Total Broadband Fibre username: BT Business Total Broadband Fibre password: BT Business Broadband Voice telephone number: BT Business Broadband Voice password: Extra features Wireless network name (SSID)1: Wireless security key (WPA WEP)1: Security type: WEP 64-bit hexadecimal Fibre Hub Manager password : 2 1 Printed on bottom of your Fibre Hub.
Admin password 7, 43 Desktop Help [x?] Domain names 11 Help 20-45 Internet Access Control 11-12 Internet light 21, 23, 49 IP address 16-18, 41 IP settings 17 Index 57 Your Fibre Hub Email 12-14, 25, 35 Email address 35 Email password 12, 35 Fibre Hub set-up 46-49 Fibre Hub Manager 7, 43-44, 50 Fibre optic 4 Firewall 10, 18 Firewall Monitor 10 Firewall settings 10 Firmware 21 Help Connecting to internet 20-24, 26-28 Connecting computer to Fibre Hub 46-49 Contention ratio 42 Content Screening 11-12 Co
Learn about… MAC address filtering 9 Make and receive calls over broadband 15 Modem 4, 23, 26-28, 30, 46-49 Moving office 41 Network login password 13, 35 Network login username 13, 35 Networking 10 Networking window 42 Extra features Openreach modem 5, 23, 26-28, 30, 46-49 Password 7 , 9-19, 35-36, 39-40, 43-44, 50 Phone light 15, 35, 50 Power light 21-22, 26-27, 48 Resetting Fibre Hub to defaults 50 Restarting 20-23, 27-28, 33, 34, 41 Help Safety 51 Screening and control 11-12 Security 7-10, 38-39
Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are supplied subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of a contract. © British Telecommunications plc 2009 Registered Office: 81 Newgate Street, London EC1A 7AJ Registered in England No. 1800000 Item code 049310 / V3.
