User guide

Get some help 5
BT Broadband Desktop Help will:
• analyse your computer and equipment
• help you fix the problem, step by step
• automatically retest your connection
BT Broadband Desktop Help gathers information from your computer automatically so,
if you need to call the helpdesk, our advisors can diagnose the problem quickly.
It doesn’t affect the day-to-day running of your computer, as it works in the background,
checking your system and alerting you only if there’s a problem.
Note: BT Broadband Desktop Help only works with PCs using Windows 7, Vista
or XP. Sorry, it doesn’t work with Macs. If you use a Mac, please try other help
options in this guide.
Once connected, your new broadband connection means faster help, if you need it.
Just go to www.bt.com/business/help/broadband
If you still have problems connecting, see page 16.