User guide

4 Get some help

Use these pages to ﬁnd out where to get lots of help online or if you need

some help ﬁxing a connection problem. There’s also connection

troubleshooting on page 16.

Online help

Your new ﬁbre connection means faster help online, if you need it. There’s no need to

call and maybe wait in a queue if you’re online and need some help or advice. Simply go

to www.bt.com/business/help/broadband

Other ways to get help

Run BT Broadband Desktop Help – see below.

Connecting other computers and devices: go to page 6.

Connection troubleshooting: go to page 16.

Desktop help – new and better than ever

BT Broadband Desktop Help (PCs only) is included with your BT Business broadband

service. It’s a tool that identiﬁes problems with your broadband, email or wireless

connection and the BT engineer will install it on your computer as part of your

installation. It then continually checks your broadband connection. If there’s a problem,

BT Broadband Desktop Help automatically pops up to help ﬁx it.

To open desktop help, just double-click

on your desktop or download it straight to

your computer from www.bt.com/business/help/desktopdownload

Get some help