User guide

20 Connection troubleshooting

Still not working? You can get lots more help online at www.bt.com/business/help/hub3.

Or call us on the number shown under ‘Need help?’ in your ‘welcome’ emails and letters.

Hub light status What’s happening What to do

Broadband light is red Broadband’s active, but can’t connect

Wait a few minutes. Then reset your broadband username in your Hub Manager at

http://btbusinesshub.home. Note: if you’re connecting to another broadband service your

username will be different from the one we gave you.

If you’ve got a computer connected to your Hub, open your web browser for some help.

Or go to page 4

Broadband light is blue Hub’s broadband is okay If you still can’t connect, see page 16

Wireless light is off Wireless isn’t active

If your Power light is orange, this means your Hub is sleeping in Power Save mode to save energy.

You can wake up your Hub by pressing and releasing its Restart button.

If your Power light blue is blue, go to your Hub Manager at http://btbusinesshub.home to switch on wireless.

For more help, go to www.bt.com/business/help/hub3wiﬁ

Wireless light is orange Wireless security is off

It’s a good idea to have your security on for your safety. Go to your Hub Manager at

http://btbusinesshub.home to switch on security.

For more help, go to www.bt.com/business/help/hub3

Wireless light is ﬂashing orange

Hub is connecting to a device using

wireless via WPS

Wait two minutes for your Wireless light to turn blue – it’ll turn orange if security’s off

(see above to ﬁnd out how to turn security on). To ﬁnd out more about WPS, go to page 8.

For more help, go to www.bt.com/business/help/hub3wiﬁ

All lights are dimmed

Hub is sleeping in Power Save mode

to save energy

Lights return to full power as soon as the Hub sees any activity. For more about BT Power save,

see page 14 or go to www.bt.com/business/help/hub3powersave

All lights are ﬂashing blue Password Override in progress

Wait two minutes for all lights to turn steady blue.

For more help, go to www.bt.com/business/help/hub3

Broadband light is red

(and Openreach modem

Power light is green)

You’ve used the wrong username

or password

Enter correct username and password