User guide

Connection troubleshooting 19
Continued…
Hub light status What’s happening What to do
Power light is off There’s a problem with your power supply
Check your power cable’s plugged in correctly and mains power is on.
Note: check your Hub’s power button on its back is on
Power light briefly solid orange
and then flashing orange
Hub is restarting
Wait until light turns blue – this can take a few minutes
Power light is red Hub has a problem restarting Wait a few minutes. If light turns blue, all’s okay. If light stays red, call us – see page 16
Power light is orange BT Power Save is active
You can wake up your Hub by pressing and releasing its Restart button.
For more about BT Power Save, see page 14 or go to www.bt.com/business/help/hub3powersave
Power light is blue Hub’s power supply is okay Nothing – power’s okay
Broadband light is off There isn’t a broadband connection
Check your Power light is blue and that your Fibre cable’s connected correctly. Then check your
modem lights – see page 16. If your Hub’s Broadband light still hasn’t turned blue, press and
release your Hub’s Restart button. And check modem lights again.
If you’ve got a computer connected to your Hub, open your web browser for some help.
Or go to page 4
Broadband light flashing orange,
then purple/pink and orange
Hub’s connecting to broadband
Wait until light turns blue – this can take a few minutes.
Broadband light is orange Hub can’t connect to broadband
Check service status on 0800 169 0199. Then press and release your Hub’s Restart button.
If you’ve got a computer connected to your Hub, open your web browser for some help