User guide

About your Hub 15
Resetting your Hub
WARNING: resetting your Hub means you’ll lose any changes that have been made
to your Hub software, including any changes made by the BT engineer.
Tip: you can back up your settings before you reset your Hub. To find out more,
go to www.bt.com/business/help/hub3
To reset your Hub to its factory default settings, removing all personal settings:
1 use a pin or paperclip
to press and release the
recessed Reset button on the
back of your Hub. All Hub
lights will go out
2 wait for the Hub’s Broadband
light to glow blue – this may
take several minutes
3 reset any changes that you or your BT engineer made before in Hub Manager
This may include:
• resetting your BT Wi-fi hotspot settings
• resetting any wireless settings that you changed
• resetting your Hub Admin password and any Hub Manager changes
• resetting your network login details (see page 13)
What to do with an old Hub
If you’ve got a new Hub as a replacement for a faulty one, please return the faulty one
with its power cable using the returns envelope sent with the replacement. If you don’t
have a returns envelope or you’ve other old electrical equipment you’d like to dispose
of, please follow your local authority’s recycling advice.
Before disposing of any such equipment, we recommend you reset it to its default settings
– this should remove all your personal settings. To find out how to reset your Hub to its
default settings, see above. We recommend that you keep your old Hub in case you move
back to standard broadband. For more help, go to www.bt.com/business/help/hub3