User guide

Connect other computers and devices 11
Change wireless channel
Your Hub is always monitoring the wireless channel it’s using and if it detects too much
interference it will automatically change to another channel. If you want to refresh a
channel, follow the steps below. Or you can manually change to a channel of your choice –
but this will stop the automatic channel selection feature.
1 Open BT Broadband Desktop Help by double-clicking its icon
on your desktop.
2 Click PC Healthcheck.
3 Click the wireless tab.
4 Follow the instructions to change wireless channel.
If you can’t use desktop help, you can manually change wireless channels using the steps
below. You’ll need a computer connected to the Hub so you can access your Hub Manager.
1 Access Hub Manager by typing http://btbusinesshub.home into the address bar of
your web browser.
2 Click Settings.
3 If asked, enter your Hub Admin password. You’ll find this on the bottom of
your Hub.
4 In the Basic Settings menu, click Change the wireless channel to avoid interference.
5 Scroll down to the channel selection option and choose a new channel from the
drop-down menu. We suggest you try channel 1, 6 or 11 first.
6 Click Apply to confirm the change. Then wait 60 seconds for your computer to
find the new settings automatically. (You don’t need to change any settings on
your computer.)