User guide

10 Connect other computers and devices
• Check that your computer’s wireless adapter is turned on. Some laptops have a small
switch or you might need to turn it on from within your wireless software – please
see your computer manual for help
• If you’re using a wireless adapter, check it’s correctly installed and connected
• Check your wireless connection software – it should show if your computer’s
connected to your Hub. Try hovering your mouse or cursor over the icons in your
computer’s system tray (usually on the lower right-hand corner of the screen) – one
of these may show if your wireless is connected. Click or right-click on this to launch
wireless manager
If you still can’t get a wireless connection…
• Try moving your computer closer to your Hub
• Move your computer and Hub away from large electrical appliances
• Temporarily turn off other wireless devices, such as wireless TV/video senders or
security cameras
• If you’ve a desktop PC, check if the wireless adapter is at the back – the signal will be
obstructed. To help improve the connection, try putting your PC on (not beneath)
your desk or inserting a wireless card in the front of your PC. Even better, consider
getting a longer Ethernet cable to plug into your Hub and computer – you can get
these from www.businessdirect.bt.com or high street computer shops
• If you’ve a laptop with an internal wireless card, consider getting an external adapter
with wireless ‘n’ technology. (Some of the latest laptops have wireless ‘n’ technology,
but if your laptop’s over a year old it’s likely to have ‘g’ technology, which has a lower
speed and range.)
Note: if your computer has an Ethernet port, try plugging in the Ethernet cable.
This may help you to get online. For more help with fixing connection problems,
go to www.bt.com/business/help/hub3
If you still have problems connecting, see page 16.