User guide

Connect other computers and devices 9
What to do if you have a problem connecting your computer to your Hub
If the computer’s never been connected to the Hub before, see page 6.
Check the Hub lights table and troubleshooting on page 16. If the Broadband light is
blue, broadband to your Hub is okay. If your computer can’t connect, these tips may help.
1 If you haven’t already, press
the Restart
button
on your Hub and then try
restarting your computer.
This often gets connections
up and running again.
2 If you’re trying to get to a certain web page, try getting a different web page.
The problem may be with the web site you’re trying to get.
3 If you’re using a firewall, check it isn’t blocking your web browser’s connection to the
internet. Try temporarily turning off your firewall and then restarting your browser.
If you can now get on the internet, there’s a problem with your firewall settings.
To fix this problem, see your firewall’s help information.
4 Make sure that the ‘Automatically detect settings’ box is checked in Internet Options/
Connections/LAN settings. Then restart your computer.
If your computer’s connected using an Ethernet cable (yellow ends)
Check that this cable is plugged in correctly by unplugging and plugging back in each end.
Or try plugging the Ethernet cable into one of the other yellow Ethernet sockets on the
back of your Hub.
If you’re using wireless, many things can affect a wireless connection
You could have a problem with interference on your wireless signal, your computer
settings or where your computer and Hub are placed. Keep your Hub and computer
wireless device away from large metal objects (such as PC cabinets or metal shelving),
which restrict the wireless signal and reduce connection speed and reliability. These tips
may help.