User guide

(For primary account holders only)
It is easy to manage your account online – allowing you
to access your account details whenever you like.
Use the
Your Accounts area of the BT broadband
office page to manage your BT accounts and services.
Go to www.btbroadbandoffice.com.
From this area you can:
• Modify your broadband account details
• Change your account password
• Create additional email sub-accounts and set up
a domain aliased email
• Edit, delete, or make changes to email sub-accounts
• Obtain information on other products and services available
from BT Business Broadband to help you make the most of
your fast Internet access
Accessing your accounts and services
• Open your Internet browser and enter www.btbroadbandoffice.com
• Click the Your Account tab from the BT broadband office page
• Enter your email ID in the
user name field and your password
in the password field
• Click
OK
• Select from the options under the Managing Your Account area
to make changes to your account
Manage your BT Business Broadband
account online
Setting up your email
If you are replacing an existing BT Broadband modem or router
with the BT Hub continue using email just as before.
If you are new to BT Business Broadband you will need to manually
configure your Outlook Express programme to send and receive
emails using the information given in your BT Business Broadband
Welcome Letter.
Important: Before setting up your email account, you will need
to locate your BT Business Broadband Welcome letter. This letter
contains the email address for the Primary Account holder and is
used to set up your first email account.
If you are setting up Outlook Express to access email accounts
managed by another mail service provider, you will need the
username, password, and mail server details provided for
these accounts.
Setting up Outlook Express to access
your Email accounts
If you wish to configure Outlook Express to use BT Business
Broadband accounts, access email from another mail service provider,
or change existing Outlook Express settings to work with your
BT Business Broadband connection, follow the appropriate
instructions below.
Registering your Mail domain
If you are currently sending mail using a registered domain
(for example, yourcompany.com), you must register this domain
with BT to allow BT Business Broadband SMTP servers to send
mail using the domain name.
Refer to
“Using Domain Names” on page 22 for domain name
registration information.
Existing BT Internet or BT Connect customers
If you are an existing BT Internet or BT Connect customer,
open your BT Business Broadband connection and use
Outlook Express as normal.
Outlook Express users with another Service Provider
If you currently send or receive email from another mail service
provider using a registered domain name and you wish to use
your BT Business Broadband connection to continue this practice,
you will need to make adjustments to the Outlook Express settings
for these accounts. You must also register this domain name with
BT Business Broadband. (Refer to
“Using Domain Names”
on page 22 for domain name registration information.)
Note: Due to security restrictions put in place by most mail
service providers, you cannot send emails using an alternate mail
provider’s domain name (for example, [e-mail]).
Your ability to receive email sent to [e-mail]
will not be affected.
These steps are covered in “Modifying Existing Outlook Express
Settings to Work with Your BT Business Broadband Connection”
on page 21.
If you wish to add your BT Business Broadband email account
details or third-party mail provider account details to an existing
Outlook Express set-up, please follow the steps under
“New users of Outlook Express”.
17
18