Operation Manual

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Help

Phone doesn’t work

• Have you activated the batteries correctly? See page 6.

• Check that the mains power is correctly connected.

No dial tone or line cord error message displayed on screen

• Is the telephone cord plugged into the base and phone wall socket?

• Check that the mains power is correctly connected.

• Only use the telephone cord supplied with the phone.

Can’t make or receive calls

• Check that the mains power is correctly connected.

• The batteries may need recharging.

• Check that product call barring is not active – see Parental control on page 37.

• Has there been a power cut? If so, place the handset back on the base for ten

seconds and try again. If it still doesn’t work, disconnect the batteries and mains

power for ten minutes, then reconnect and try again.

You have a dial tone, but the phone won’t dial out

• If you’re connected to a switchboard, check whether you need to dial an access

code, see the full user guide, go to bt.com/producthelp.

Handset doesn’t ring

• The ringer volume may be switched off, see page 33.

• Check that the mains power is correctly connected.

• Do Not Disturb may be switched on, see the full user guide, go to

bt.com/producthelp.

• Block nuisance calls may be switched on, see page 23.

• Make sure the handset is registered to the base, see the full user guide,

go to bt.com/producthelp.