Start here BT Total Broadband Quick Start Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are supplied subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of a contract. © British Telecommunications plc 2008. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. Item code 044025 / V1.
Quick Start Follow these simple steps to set up your BT Home Hub 2.0 1 2 Check your box contents. For more detailed instructions, information and troubleshooting, please see ‘Set up’ on page 9 of your User Guide. 3 Reset to Defaults Fit an ADSL filter to every phone socket that you use in your home. Sockets could be used by telephones, faxes and digital TV boxes (e.g. Sky®). These devices need to use a filter to prevent interference with your broadband service.
BT Total Broadband User Guide Follow Quick Start guide first
Contents To install your BT Home Hub, please follow your handy Quick Start guide. This User Guide booklet contains more detailed set-up and service information, including troubleshooting. Learn about… 5 Set-up 9 Your BT Home Hub and BT Total Broadband. Setting up your BT Home Hub, broadband and services. Help 21 Your BT Home Hub 47 Index 58 How to get help, if you need it. Hub lights, buttons and settings.
Hold tight! Your super-fast broadband is here! Thanks for choosing BT Total Broadband. What’s what For simple, quick broadband set-up, we suggest you use our separate Quick Start guide. Use the guide you’re reading now to find out all about your broadband service, including more detailed set-up and how to get support and advice, should you have any problems.
Learn about… Learn about…
6 Learn about…
Learn about… Your complete broadband package includes lots of great features to help you get the most out of the internet. Use this section to learn about your service Page BT Home Hub 7 BT Total Broadband features 8 BT Home Hub Your BT Home Hub is a broadband router that can connect computers to the internet using wired or wireless connections. Your Hub can share the broadband service across separate computers and devices (e.g.
BT Total Broadband Your super-fast BT Total Broadband service includes lots of great features and services, including email, security, great online content and more. Once you’ve set up your Hub and are online, find out about all the great things BT Total Broadband has to offer at www.bt.com/setup/start > More information on BT Broadband – go to www.bt.
Set-up Set-up
Set-up Getting set up with BT Total Broadband is easy. Simply follow the separate Quick Start guide and CD or use this section for more detailed set-up information. Use this section to get set up and online Page 1 When to start 11 2 Check contents 12 3 Unplug existing modem, router or Hub 13 4 Fit ADSL filters 13 5 Plug in Hub 14 6 Check Hub lights 15 7 Connect computer 15 1 When to start You can start setting up your Hub at any time.
2 Check contents Open your Hub box and check you’ve everything you need to get started. You may not need to use all the items enclosed to set up your broadband. We’ll explain what you need as you go through this set-up. ADSL filters (x2) ifX[YXe[ 9K KfkXc 9 \ Lj\i >l`[ BT Total Broadband CD l`[\ Êijk `Zb JkXik ^ =fccfn Hl Bringing it all together v1.1.
3 Unplug existing modem, router or Hub If this is your first connection to the internet, please go to step 4. If you already connect to the internet using a modem, router or Hub, it must be unplugged to avoid problems with your new broadband set-up: • if your computer is using a built-in modem: unplug the wire running from your computer to the phone socket • if your computer connects to a separate modem, router or Hub: unplug any wires running from it to your computer, phone socket and mains power.
5 Plug in Hub Your Hub needs to be plugged into mains power and one of the ADSL filters that you fitted in step 4. 1 Plug the broadband cable (grey ends) into the Broadband socket on your Hub and the DSL socket on one of the ADSL filters. 2 Plug the power cable into your Hub’s power socket and a nearby mains power supply and turn on power at the power socket.
6 Check Hub lights Wait for your Hub’s Broadband light to glow blue. This will take a few minutes. If the Broadband light isn’t glowing blue after a few minutes, see page 24 7 Connect computer Decide how you’re going to connect your computer to your Hub and choose whether to use the CD or manual set up. Using the CD will help you choose and set-up your connection.
Connect computer using CD (recommended) Run the CD to help you connect your computer to your Hub and make sure your computer is set up correctly for using BT Total Broadband. If you have more than one computer, run the CD on each one to connect it to your Hub. 1 Insert the CD into the computer that you want to connect to your Hub.
> If you don’t have a wireless adapter or your computer isn’t wireless-enabled, see page 40 4 Find your Hub’s preset network name/SSID and wireless key. These are printed on your wireless settings card (found in your Hub’s box) and also on the back of your Hub.
5 Use your wireless adapter’s software to set up your wireless connection – its help function may be useful if you’re not sure how to do this – or follow the instructions for your computer’s operating system below. Windows XP and Window Vista Mac OS X 1 Go to Start, click Connect To. 1 Click the AirPort status icon in the menu bar. If necessary, turn on AirPort. XP: click Wireless Network Connection. Vista: click Connect to network.
7 Congratulations – you’re now connected to BT Total Broadband using your BT Home Hub. To continue set-up and explore BT Total Broadband’s great features, including security, email, BT Broadband Talk – and more, go to www.bt.com/setup/start To continue set-up, go to www.bt.com/setup/start Connect computer manually using the Ethernet cable 1 Check that your computer has a spare Ethernet port. This is a small socket on the back or side of your computer and is usually marked LAN, Ethernet, or .
4 Open your web browser – you should be on the internet. . If you can’t connect to the internet, please restart your computer and try these steps again. > If you still can’t connect, please check your computer’s IP settings are correct (see page 44) or run the CD > If a dial-up window appears, see page 45 5 Congratulations – you’re now connected to BT Total Broadband using your BT Home Hub.
Help Help
22 Help
Help How to get help – if you need it – including broadband connection and general troubleshooting. Use this section to find help with… Page Connecting to the internet using the BT Home Hub 24 Connecting to the internet using other devices (i.e.
Help with connecting to the internet using the BT Home Hub For example: you can’t browse the internet or send email, and your internet connection’s very slow. What to do… 1 Try restarting Press and release the Restart button on the side of your Hub, and then restart your computer. Restarting fixes most connection problems. 2 Try opening your web browser If you’re connected to your Hub, help information will appear on your screen or BT Broadband Desktop Help will launch. Follow any on-screen help.
A Upgrading light is flashing orange Important – do not turn off or restart your Hub when the Upgrading light is flashing orange. Your Hub’s software is being upgraded remotely. Please wait – it can take up to 30 minutes before your Hub automatically restarts. You won’t be able to connect to broadband until the Broadband light glows blue. B Power light is red If Power light is flashing red, please wait two minutes for your Hub to restart.
E Broadband light is flashing orange Your Hub is connecting to broadband. Please wait a while. Note for the first 24 hours after set-up After you’ve installed your Hub, it can take up to 24 hours to establish the fastest, most reliable service possible on your line. During this time, the Broadband light may flash orange between periods of steady blue and your broadband service may be interrupted. This is normal. Please leave your Hub connected and switched on and it should settle down after 24 hours.
F Broadband light is red Broadband is active, but your Hub can’t connect to it. 1 Check broadband service status by calling 0800 169 0199. If service is okay, restart your Hub by pressing and releasing the Restart button on the side of the Hub. 2 Wait a couple of minutes until the Broadband light glows blue and open your web browser on your computer to check you’re connected to the internet. 3 If the Broadband light is still red, try resetting the Hub’s default settings – see page 51.
There’s no dial tone: There is a dial tone: 1 try unplugging the filter and plugging your phone directly into the phone socket – if there’s a dial tone this indicates a faulty ADSL filter. Try swapping the filter 1 check broadband service status by calling 0800 169 0199.
H Broadband light is blue Your Hub is connected to broadband, but there may be a problem with your computer and/or its connection to the Hub.
Help with connecting to the internet using other devices (i.e. not the BT Home Hub) If you aren’t using a BT Home Hub, please check your equipment’s documentation – there may be a troubleshooting section. Your router’s lights can often also help you identify a problem.
Setting up or using a BT Total Broadband feature For example: BT email set-up, using BT Broadband Talk, connecting to your Hub using wireless, BT security set-up and more. What to do… Find out what’s included in your BT Total Broadband service and how to set up features such as email, security, your Home Page and web space at www.bt.com/setup/start If you’ve got a specific question, it may have been asked before. Search our frequently asked questions online at www.bt.
General troubleshooting In this section you’ll find some answers to the more common connection problems. If you’re online, see www.bt.com/broadband/help for lots more help and advice. Page My CD won’t run.
My computer or device does’t work with WPA, can I still use wireless on my Hub? 41 The wireless connection to my Hub is unreliable. What can I do? 42 My computer displays a message ‘Windows cannot configure this wireless connection’ when I try to set up a wireless connection. What can I do? 42 Where can I get some help with general home computing and technology? 43 I’m moving home. What should I do? 43 I’d like to continue to use my existing router.
Where can I find my username and password / email? Your username and password details were sent to you by email or letter when you ordered the service. Your username is usually your.name@btinternet.com, your password should have been chosen by you. To access your email, either use the BT Yahoo! Mail icon on your desktop or type bt.yahoo.com/webmail into your web browser. You’ll need your username and your password (see above).
If you no longer have a need for old electrical equipment, please dispose of it following your local authority’s recycling advice. For more information, please contact your local authority or the equipment’s seller. I already have a BT Home Hub, what should I do? Unplug it from the mains, then follow the leads and unplug them from your computer (if not using wireless) and ADSL filter.
Fitting filters – what do I do? Follow the example below that most closely matches your home set-up: 1 One socket 2 More than one socket 3 One socket – phone near socket, extension lead / doubler runs to where computer is 36 Help
4 One socket near computer, extension lead doubler used for phone 5 One socket – extension lead to computer and extension lead to Sky® box Tips • You can connect a phone and Hub to the same ADSL filter. • You can connect two phones to the same ADSL filter if you use a socket doubler. • An ADSL filter should be at one or the other end of an extension lead only, not both. • If you’re using an extension lead for your Hub, the ADSL filter must be fitted at the same end as the Hub.
I have an ADSL master socket, do I still need to use filters? No. When you get to Quick Start guide step 3, you’ll simply plug your broadband cable straight into the ADSL master socket’s DSL socket. A broadband (ADSL) main socket looks like this: Can I connect more than one telephone to a filter? Yes. If you use a socket doubler you can connect more than one phone to a single ADSL filter, as shown here. What do I do if I don’t have enough ADSL filters? You can order ADSL filters at www.bt.
Please note: if you use an online speed checker to test your broadband speed during these ten days, it may give you an inaccurate and misleading result.
I don’t have an Ethernet port, can I connect to the Hub using a wire? Your BT Home Hub only accepts Ethernet (wired) or wireless connections. If your computer doesn’t have an Ethernet port, you can add one by buying a USB to Ethernet adapter or, for a desktop computer, a PCI Ethernet card. Contact your computer supplier or high street computer shop, or, if online, you can review the range of adapters available at www.bt.
My computer or device doesn’t work with WPA, can I still use wireless on my Hub? It may be possible to upgrade your computer operating system or wireless adapter to support WPA. Refer to the wireless adapter manufacturer’s web site for more information. Or you can configure your Hub to use a less secure WEP wireless key (basic security – less secure than WPA): If you’re connected using wireless, you’ll lose your connection to the internet temporarily when you change your default WEP key.
The wireless connection to my Hub is unreliable. What can I do? We recommend you keep your Hub and computers at least 20 feet away from refrigerators and microwave ovens. Thick walls, metallic surfaces (e.g. mirrors) and other wireless networks can also cause slow or unreliable connections. The distance between your computer and Hub can also affect your wireless connection.
computer by clicking Start then All programs and looking through the list. Once you find this software, you can either use it to set up your wireless connection – its help function may be useful if you’re not sure how to do this – or there may be a tick box that allows Windows to control the wireless set-up. Then follow the instructions on page 16.
How do I set my computer to obtain an IP address automatically? Windows 98SE/Me 1 Go to Start then Settings and click Control Panel 2 Double-click the Network icon Windows 2000/XP/Vista Mac OS X 1 Go to Start and click ‘Control Panel’ then: 2000/XP: click Network Connections 1 Go to the Apple menu, open System Preferences…, then click Network 2 Select TCP/IP Vista: click Network (not OS X 10.
What do I do if a dial-up networking window appears when trying to connect to the internet? Windows Mac OS X 1 Go to Start and click Control Panel then click Internet Options 1 Check the IP address using the table above 2 Click the Connections tab 3 Select Never dial a connection 4 Click LAN Settings… 5 Tick Automatically detect settings 6 Click OK twice Once you have successfully connected your computer to the internet, you’re ready to continue your set-up and explore BT Total Broadband’s great feature
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Your BT Home Hub Your BT Home Hub Your BT Home Hub 47
48 Your BT Home Hub
Your BT Home Hub All you need to know about your Hub’s lights, buttons and settings.
Hub overview Use the Hub lights to check how the Hub and broadband connection are working – see page 52 Use buttons for restarting Hub and wireless set-up – see pages 51 and 16, respectively Pull this panel off to attach a BT Hub Phone (if ordered) Reset to Defaults Wireless Association Find Handset 50 Your BT Home Hub Restart Use these sockets to set up your Hub – see page 9 Clip on this cover to help keep your cables tidy
Hub buttons summary Wireless Association button Sets your Hub to wireless association mode. Press this button and the Phone and Wireless lights flash orange. This button is used to connect a BT Hub Phone to your Hub. Please refer to the BT Hub Phone User Guide for more information.
Hub lights Here’s a quick summary of what your Hub lights mean… Status Steady blue Hub power on Connected to broadband Flashing orange Hub starting up Connecting to broadband (please wait) Wireless enabled – BT Broadband Talk enabled Connecting to BT Broadband Talk Registering wireless – Hub software upgrading (please wait – this may take up to 30 minutes) Please do not turn off or restart your Hub Steady orange Hub software upgrading (please wait – this may take up to 30 minutes) Confirming br
Hub sockets summary Power socket connects Hub to mains power using the Hub’s power adapter Broadband socket connects Hub to your broadband line via an ADSL filter Ethernet socket connects computers, games consoles or other devices using a wired connection Phone socket connects a standard telephone to your Hub for use with BT Broadband Talk USB socket connects a printer, external storage or other device to Hub (we suggest you keep this socket free for future BT services) > If you don’t have a wirel
Hub features There are many features that your Hub offers although many are advanced and aren’t required in normal day-to-day use. Access Hub Manager and click on Help to find out more. Two key Hub features are described in more detail below. BT Power Save You can save energy when you don’t need your broadband connection, for example, when you’re sleeping. To activate BT Power Save, access your Hub Manager by opening your web browser and typing bthomehub.home in the address bar.
Notices Bandwidth As you know, with BT Total Broadband and your BT Home Hub you can enjoy adding a number of services to your home network.
• This product intentionally generates low-level radio frequency signals and as such, there is a very small risk that this product may interfere with sensitive medical devices, for example a heart pacemaker, when in close proximity. If you have any concerns, BT recommends that you consult the medical device manufacturer before using this product. • The plug on the power cable serves as a disconnect device.
Useful information Useful web site addresses Broadband Life: www.bt.com/broadbandlife Your BT Yahoo! Home Page: bt.yahoo.com Help and support: www.bt.com/broadband/help BT Yahoo! Online help: bt.yahoo.com/help BT Broadband Talk help: www.bt.com/broadbandtalk/help BT Digital Vault: www.bt.com/digitalvault BT Home IT Support: www.bt.com/homeitsupport Your Hub Manager: bthomehub.
Index ADSL filters 13, 14, 36-37, 38 Anti-virus 31 Broadband Life 8, 19, 20, 31 Broadband light 26.
Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are supplied subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of a contract. © British Telecommunications plc 2008. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. Item code 044025 / V1.0 Designed by The Art & Design Partnership Ltd.
