Warranty Information

Warranty
Product Warranty
Thank you for choosing NanoShell prenished hardwood flooring. Located at 1081, Industrielle,
Mont-Joli, Quebec, Bois BSL Inc. offers a LIFETIME residential warranty and a five (5) years light-
commercial warranty on Select, Natural and Horizon grade prefinished hardwood flooring. Under
the terms of this warranty, Bois BSL Inc. agrees to replace or repair, at its discretion, any
products with a manufacturing defect covered by warranty and subject to the following
conditions and exclusions.
Structural Defects
Hardwood floors are manufactured from natural materials, which clearly are not perfect. This
warranty applies to any manufacturing defects and grading errors, as well as any defects in
stain and aluminum-oxide finish application. A margin of imperfection not exceeding 5% of the
total quantity of purchased floorboards is the accepted industry standard and, accordingly, shall
not be considered a structural defect under the terms of this warranty. Wood flooring expands
and contracts with seasonal changes and normal heating cycles. Slight gaps between
floorboards may appear in spite of proper installation. These are not covered by warranty.
Wear
Our flooring is coated with UV aluminum-oxide and specially-processed polymerized oligomer
finishes and is so long-lasting that we do not hesitate to offer a L
IFETIME residential warranty
and a five (5) years light-commercial use warranty against flaking, peeling or premature wear.
This warranty against wear excludes any damage caused by water or the use of wet or damp-
mopping tools. This warranty does not cover lack of maintenance; negligence; hammer marks;
scratches, marks or dents caused by furniture, pets’ claws or high-heeled shoes; wear or
damage caused by grit, sand or other abrasive materials; lack of adequate prevention or
protection; extreme environmental conditions. In addition, a defect must involve more than
10% of the total floor area to qualify for warranty coverage. Bois BSL Inc. cannot guarantee its
finishes against dulling due to normal wear. Discoloration resulting from exposure to sunlight is
a natural phenomenon and is consequently not covered under warranty. To protect hardwood
floors, it is recommended that felt pads be placed under furniture legs and that rugs be placed
on floors in doorways and in areas where moisture may be a problem. Loss of sheen is not
considered a defect and is not covered by warranty. Finishing products applied to the
floorboards do not make the wood harder or more resistant to impacts or compression.