Frequently Asked Questions

Question 5:The frame can not receive any photos any more
Solution
First ,please make sure the frame is connected to the available wifi.If so ,the frame still can
not receive any pictures.Please reset the frame to have a try or contact us to get another
solution.
Reset Step:
The reset step is [Settings>System Settings>Factory date reset>Reset device]
Copy Step:
1.Insert a USB drive
2.Tap the album ,then choose [Internal Storage],at the right top of the picture,choose the copy
button,you can choose all of them once.
Tips:Do not choose[ALL],only you choose [Internal Storage] or [USB], you could copy pictures from
USB drive to internal storage or copy pictures from internal storage to USB drive
Once the frame is reset ,all information in the frame will be deleted ,if you have sent some
important pictures ,please first copy them to the USB drive or transfer them to your laptop via
the mini USB cable.If you have a computer with MAC system,please first install a Android file
transfer tool on your laptop ,then you can easily manage the files in your frame via the USB
cable.
If you do not know how to install the Android file transfer tool,please contact us.