Frequently Asked Questions

Question 3:Get a message "the frame has bound the email user"
Solution
When you activate the frame ,you have to enter an email address,the email address is automatically
bound to the frame ,you do not have to bind it again.
If you wanna bind a new email address to the frame ,send an email with subject [ bd+frame ID] to
frame's email to bind the frame. For example [bd KESEU8D]. You can find frame ID and frame’s
email address in[Settings>Device info] of the frame. Please choose [Accept] to accept this new
user in[Settings>User Management>Pending User Requests] of the frame to complete binding.Once
binding successfully. You will receive an email reply.
You can check the users in [Settings>User Management].