Frequently Asked Questions

Question 48:From phone it says pictures have been sent,
but they don’t show up on the frame.
Solution
First ,please make sure your frame has been connected to the available wifi.
Second,please check whether your pictures are sent successfully,you can check in [Messages]of the
app.
Excluded the above two situations,please try to reset the frame to have a try.
Before you reset the frame ,please copy the pictures to your SD card or USB drive .
If any questions ,please feel free to contact us.