Frequently Asked Questions

33.Can you download entire Iphone camera roll at once,or have to go picture by picture or by album
34. Get a disabled error message after connect to Wifi
35.Can this work without being plugged in
36.Can this frame play picture and video in the same slideshow
37.How can i note when the wifi digital frame received pictures
38.Can I setup 2 frames in different locations to one account?
So I send one email and both frames get updated.
39. The number of bound users exceeds the limit
40.How to show or hide the caption, date and time of picture during slideshow
41.How to connect to another available WiFi
42.Is there any online user manual or operation manual?
43.How do I view all the photos that have been sent to the frame ？
44.Where to check the available internal Storage on the frame?
45.Does this frame support 5GHz wifi?
46.Can I set this up at my house using my wifi and then bring it to grandma and
switch to her wifi without losing anything
47.Can I order a replacement of accessories,like stand, remote, power cord ?
48.From phone it says pictures have been sent, but they don’t show up on the frame.
49.Get message"City name cannot be empty"
50.Does the frame receive pictures sent from app or email when it's not connected to WiFi or unplugged
51.How long do photos take to upload via email?
52.What's the life of the remote?
53.How to add photos to the “Favorites” list
54.Is there any other way to upload photos to the frame other than wifi?
55. How to share pictures from facebook to the frame after binding?
56.Can the pictures be transfered to a mac computer via usb cable?
57.Can you manage and delete photos/musics/videos on the frame through the app
58.Can I lock the device (password protect or similar) so others can't access its settings
59.Are my pictures being sent to the servers before they get to my frame when using the app?
If yes are they encrypted?
60.Does this frame synch with Google photos?
61.How long does it take for emailed images (not sent thru app) to reach the frame?
62.No matter what city i enter, it always says "invalid" . how do i fix this?