Specifications

Troubleshooting and Diagnostics
Revision A 5K-LE USERS MANUAL Section 7 - 2
P/N 90-00852-001
SYMPTOM CAUSE SOLUTION
Print Quality Problems
(No print)
Ink Jet Cartridge problems
Print Head Holder broken
Purge ink jet cartridge.
Clean cartridge with soft cotton cloth and water.
Change to a known good cartridge.
Call Service Representative.
Non Uniform Print Quality Print Head Holder broken Call Service Representative.
Ink Streaking on Media Print Head Adjustment
Lever set too low
Ink on Exit Slider Rollers
Lift lever up to raise the Print Head Holder.
Clean Rollers with water to remove ink.
Ink Print Quality is not
sharp
Print Head Adjustment
Lever set too high
Media unsuitable
Lower lever down to lower the Print Head Holder
Change to a typical white wove bonded paper
Print is Skewed
(Skew Specification +/- 2
1/2 degrees of bottom
edge.)
Separators ("H" blocks) not
set correctly
Wire Form set wrong
Sliding Fence set wrong
Exit Slider Rollers set
wrong
Wiper Assembly bent or
Idler Assembly set wrong
Reset each of the H-Blocks.
Set the Wire Form to the center of the media.
Adjust the fence to within 1/16" (0.16 cm) of the
media.
Adjust exit roller to within 1/4" (6.35 mm) from
outside edges of media.
Replace Wiper Assembly or fix spring tension on
Idler Assembly.
Print Quality Problems
(Gray Print)
Ink Jet Cartridge empty Ink supply too low, Replace Ink Jet Cartridge