Specifications

Troubleshooting and Diagnostics
Symptoms & Solutions Chart
Revision A 5K-LE OWNERS MANUAL Section 7 - 1
P/N 90-00852-001
SYMPTOM CAUSE SOLUTION
Nothing happens when
power is switched on
No Power to printer.
Fuse is blown
Check Power Cord. Call Service Representative.
Call Service Representative.
LCD display shows solid
line or miscellaneous
characters
Problems with Eprom
Bad Processor Main Board
Call Service Representative.
Call Service Representative.
Motor on, Feed Roller
doesn't turn
Loose set screw on Motor
Pulley.
Mechanical Clutch broken
Broken belt
Call Service Representative.
Call Service Representative.
Call Service Representative.
Printer is not Feeding
Media
Feed Gap not set
Media out of specification
Adjust separators ("H" Blocks) to media
thickness.
Thickness: Minimum .003" (0.0762 mm),
Maximum 1/16” (1.587 mm)
No metal clasps (staples, paper clips etc.)
on media.
Feed Problems
(Intermittent)
Feed Ramp not used.
Paper dust present (yellow
residue)?
Sensors dirty
Adjust the media on the incline plane of the Feed
Ramp. Check "H" block gap. Adjust the Wire
Form to the correct height and in the center of the
media.
Clean roller with denatured Alcohol.
Blow sensors clean with air.
Feed Problems (Multi
feeds)
Separators ("H" blocks) not
set correctly
Sensors dirty
Brake not properly
adjusted
Adjust separators to media thickness
Blow sensors clean with air.
Call Service Representative.