Specifications

4
Troubleshooting Your Printer
Problem Grey or Light Print–Black Ink
Reason: Ink supply is low, or media thickness knob is
set too high.
Solution: Check adjustment of the media thickness
knob (page 3-8). If this fails to correct the
problem, replace ink cartridge (page 5-2).
Problem Address Printing is not Sharp
Reason: Incorrect media thickness knob setting.
Also, unsuitable material.
Solution: Check whether media thickness knob is
adjusted too high (page 3-8).
NOTE: Print quality is less sharp when us-
ing Tyvek, recycled or glossy media.
Problem Address Smudging
Reason: Incorrect media thickness knob setting.
Also, ink may not dry on very high gloss
material.
Solution: Check whether media thickness knob is
adjusted too low (page 3-8). Try using less
glossy material.
Check exit idler rollers.
Print Quality
Problems
(continued)