Specifications

Troubleshooting Your Printer

Problems and

Solutions

Before calling SECAP™, look for your problem below. If

you can solve the problem yourself, you will be able to

resume printing sooner.

Feed

Problems

Problem Intermittent Feed

Reason: Feed Ramp not used.

Solution: The feed ramp adds a gentle slope to the

stack and helps feeding. If you're using the

ramp, check the H-Block gap for proper

separation. Also make sure the feed ramp is

centred under the material. See pages 3-2,

3-3, and 3-4.

Reason: Dirty feed rollers.

Solution: Clean the feed roller with alcohol. DO NOT

use any other solvents or detergents. They

could damage the feed rollers.

Reason: Paper dust present (yellow or white resi-

due), blocking feed sensor.

Solution: Clean sensor with compressed air (see

page 5-3).

Reason: Too much material in feeder (too heavy).

Weight of stack must be 18lbs. or less.

Solution: Remove some material from stack.

Reason: Media out of specification.

Solution: Refer to Appendix B - Specifications.

Reason: Media sticking together.

Solution: Fan media before loading.