Specifications

Troubleshooting and Diagnostics
Revision C 30K USERS MANUAL Section 7 - 8
P/N 90-00203-001
SYMPTOM CAUSE SOLUTION
Feeder is not sending
media to Printer
(Paper Out Error Message)
Thickness adjustment set
incorrectly
Stack of media is too
small.
Feed Rollers glazed or
contaminated with paper
dust.
Feed Ramp Assembly and
Media Support Wedge is
positioned or being used
incorrectly.
Feed Rollers won’t turn
Adjust the Separator “H” Block according to
users manual.
Place a larger stack of media on Feed Rollers.
Clean with water and plastic scouring pad.
Reposition Feed Ramp Assembly and Media
Support Wedge to transfer the weight of media
onto Feed Rollers.
Call Service Representative.
Envelope jams
(Paper Jam Error )
Media out of spec.
Media sticking together.
Minimum thickness of media is 0.003” (0.00762
cm). Maximum thickness of media is 0.5” (1.27
cm)
Fan media before placing on Feed Rollers.
Printer runs for a moment,
turns off, LCD display
indicates
(Feeder Stall Error)
Media out of spec.
Media sticking together.
Bad bearing on roller or
bearing in pulley assembly.
Belt Jam
Bad Encoder or Processor
Board
Bad motor
Maximum thickness of media is 0.5” (1.27 cm)
Fan media before placing on Feed Rollers.
Call Service Representative
Call Service Representative
Call Service Representative
Call Service Representative
Print looks skewed Setup of Feeder Assembly
for the media is incorrect.
Redo the media setup with the Feeder Assembly.
See Section 5.