Warranty Guide
Rev: 5 06/2016  Brush Master™ Chipper/Shredder with 2-Way Feed 
19 
T
Troubleshooting 
NOTE: For repairs beyond the minor adjustments listed above, contact GXi Parts and Service (919)-550-3221 for 
support over the phone or getting setup with your nearest authorized service dealer. 
Problem  Cause  Remedy 
Engine fails to start 
1.  Spark plug wire disconnected. 
2.  Fuel tank empty or stale fuel. 
3.  Throttle control lever not in correct 
starting position. (If equipped)  
4.  Choke not in CHOKE position. (If 
equipped) 
5.  Engine not primed. 
6.  Blocked fuel line. 
7.  Faulty spark plug. 
8.  Low oil 
1.  Connect wire to spark plug. 
2.  Fill tank with clean, fresh gasoline. 
3.  Move throttle lever to FAST position. 
4.  Move choke to CHOKE position.  
.  
5.  Prime engine. 
6.  Clean fuel line. 
7.  Clean, adjust gap, or replace. 
8.  Fill 
Call GXi Parts & Service (919)-550-3221 
Engine runs erratic 
1.  Spark plug wire loose. 
2.  Unit running on CHOKE. (If equipped) 
3.  Blocked fuel line or stale fuel.  
. 
4.  Water or dirt in fuel system. 
5.  Dirty air cleaner. 
6.  Carburetor out of adjustment. 
1.  Connect and tighten spark plug wire. 
2.  Move choke lever to OFF position. 
3.  Clean fuel line; fill tank with clean, fresh 
gasoline. 
4.  Drain fuel tank. Refill with fresh fuel. 
5.  Clean or replace air cleaner. 
6.  Call GXi Parts & Service (919)-550-3221 
Too much vibration 
1.  Loose parts or clogged carousel . 
2.  Trying to force branches or logs too fast 
into the side chute 
3.  Trying to force branches in the funnel or 
attempting to put branches into funnel 
while side chute is in use 
1.  Call GXi Parts & Service (919)-550-3221 
2.  Cut off excess limbs off of large branches 
and ensure blades are sharp 
3.  Allow the branches to feed through the 
side chute first before attempting to use 
the funnel. Also do not put branches in 
the funnel. 
Engine overheats 
1.  Engine oil level low. 
2.  Dirty air cleaner. 
3.  Carburetor not adjusted properly. 
1.  Fill crankcase with proper oil. 
2.  Clean or replace air cleaner. 
3.  Call GXi Parts & Service (919)-550-3221 
Occasional skip 
(hesitates) 
1.  Spark plug gap too close. 
1.  Adjust gap to.030”. 
Call GXi Parts & Service (919)-550-3221 










