Owner`s manual
Troubleshooting Guide
Problem Reason Possible Solution
Unit not plugged into wall Check wall connection
Break-away cord is loose or not
connected
Disconnect and reconnect power
cord sections
Control Panel is not attached to
outer shell correctly
Remove and reinstall. Make sure
panel is aligned with arrows on
outer shell bracket to engage
safety switch.
Power light will not come on
If none of these solutions work,
reset unit (page 5 in manual). If
unit still does not work, contact
Bruce Foods Corporation at
1-800-987-6474
Household fuse is tripped Make sure other appliances are
not operating on the same
electrical circuit. Check
household fuses.
Start button has not been pushed Unit will not begin heating until
start button is pressed
Temperature set point already
reached
Allow unit to cool below set point
or enter higher set point
Power light is on, unit is not
heating
Controller malfunctioning Contact Bruce Foods at
1-800-987-6474
Unit plugged into an extension
cord
Place unit so an extension cord is
not needed
Lid not in place Place lid on unit to retain heat
Unit takes excessive amount of
time to heat up (longer than 1
hour and 15 minutes)
Controller malfunctioning Contact Bruce Foods at
1-800-987-6474
Appliance overheats, then shuts
off
Temperature sensor
malfunctioning, overheat sensor
shutting unit off
Contact Bruce Foods at
1-800-987-6474
Moisture in controller Allow unit to cool and dry out
before attempting to use again
Controller overheating Contact Bruce Foods at
1-800-987-6474
LCD not displaying correctly
Controller malfunctioning Contact Bruce Foods at
1-800-987-6474
If symptom is not listed, please contact Bruce Foods Corporation at
1-800-987-6474