Instruction Manual for ScanNCut Link

8
If the machine stops operating correctly, check the following possible problems as well as the machine's Operation Manual or the
Brother support website (http://s.brother/cpoae/) before requesting service. If the problem persists, contact Brother Customer Service
or a Brother authorized service center.
Troubleshooting
Symptom Possible cause (or result) Solution
The cutting position is misaligned.
There is an obstruction around the slot of the
machine.
Maintain space around the slot of the
machine so that the mat can be fed out.
The machine is installed on an uneven
surface.
Place the machine on a level, even surface.
The scanning and cutting positions cannot be
adjusted on the machine.
Refer to "Adjusting the Scanning/Cutting
Position" in the machine's Operation Manual,
and then adjust the cutting position.
The registration marks were not printed
correctly.
- The mark is smeared.
- The mark is missing.
- The mark has a color other than black.
Print again.
The registration marks were not printed in the
correct positions.
Check the print settings on the printer, and
then print again.
The "Brother ScanNCut Link" menu does not
appear in Illustrator.
The necessary file has not been copied. Copy the [BrotherScanNCutLink.aip] file from
the [Plugin] folder of the installed [ScanNCut
Link] folder, and then paste it into the [Plug-
ins] folder of Illustrator. (page 3)
The [BrotherScanNCutLink.aip] file is pasted
into the folder for a different version of
Illustrator than the one that has been started.
Check the version of Illustrator that you are
using.
Check if the [BrotherScanNCutLink.aip] file
was pasted into the folder of the version that
you use, otherwise paste the AIP file again.
(page 3)
After Illustrator was automatically updated,
the [BrotherScanNCutLink.aip] file was no
longer in the [Plug-ins] folder of Illustrator.
After Illustrator has been updated, paste the
[BrotherScanNCutLink.aip] file into the [Plug-
ins] folder of Illustrator. (page 3)
The version of Illustrator is an old one. Use Illustrator CC2017 or later.
Illustrator was running when ScanNCut Link
was installed.
Restart Illustrator.